Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARK JAPHET M. FLORES

Vancouver,Canada

Summary

Dynamic professional with a strong background in education and customer service, notably at T-Mobile US. Skilled in lesson planning and conflict resolution, I excel in fostering collaboration and engagement. Committed to enhancing student learning experiences through innovative teaching methods and empathetic communication, ensuring a positive impact on diverse learners.

Overview

11
11
years of professional experience

Work History

Back Kitchen

Mcdonalds
03.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Elementary Teacher

Dona Nieves Songco Memorial School Philippines
11.2020 - 12.2024
  • Developed engaging lesson plans for diverse learning styles and abilities.
  • Facilitated classroom activities to promote student participation and collaboration.
  • Managed classroom environment to ensure a safe and productive space.

Customer Service Representative

T-Mobile US
03.2019 - 11.2020
  • Assisted customers with inquiries about products and services.
  • Resolved billing issues through effective communication and problem-solving.
  • Guided customers in troubleshooting device problems and software issues.
  • Educated customers on device features and service plans during consultations.

Scheduling Clerk

MaxiCare Philippines
06.2018 - 03.2019
  • Scheduled appointments for patients using electronic health record systems.
  • Communicated appointment reminders to patients via phone and email notifications.
  • Managed calendar for multiple healthcare providers to ensure timely patient care.

Housekeeping/Room Attendant

Harbour Chateau
02.2016 - 03.2017
  • Cleaned and sanitized guest rooms following Harbour Chateau's standards.
  • Managed inventory of cleaning supplies and restocked as needed.
  • Reported maintenance issues promptly to ensure guest satisfaction.
  • Organized cleaning schedules to efficiently complete daily tasks.
  • Assisted guests with special requests to enhance their stay experience.
  • Collaborated with team members to maintain a tidy work environment.

Back-up Baker/Replenisher

FRENCH BAKER
BACOOR, CAVITE
01.2015 - 02.2016
  • Operated ovens and baking equipment to ensure optimal performance.
  • Prepared dough and baked pastries following standardized recipes daily.
  • Maintained cleanliness and organization of the baking area to meet safety standards.
  • Monitored inventory levels of baking supplies and placed orders as needed.

Education

Diploma - Business Administration – Human Resources Management

Acsenda School of Management
Vancouver, Canada
08.2025

Bachelor of Elementary Education -

Romblon State University San Andres Campus
Poblacion, San Andres, Romblon
04.2018

Skills

  • Lesson planning
  • Teaching strategies
  • Assessment techniques
  • Managing behavior
  • Time management
  • Conflict resolution
  • Clear instruction
  • Active listening
  • Parent engagement
  • Subject expertise
  • Digital tools
  • Technology integration
  • Adjusting to student needs
  • Innovative methods
  • Empathy
  • Patience
  • Interpersonal skills
  • Collaboration
  • Self-evaluation
  • Ethical behavior
  • Role modeling

Timeline

Back Kitchen

Mcdonalds
03.2025 - Current

Elementary Teacher

Dona Nieves Songco Memorial School Philippines
11.2020 - 12.2024

Customer Service Representative

T-Mobile US
03.2019 - 11.2020

Scheduling Clerk

MaxiCare Philippines
06.2018 - 03.2019

Housekeeping/Room Attendant

Harbour Chateau
02.2016 - 03.2017

Back-up Baker/Replenisher

FRENCH BAKER
01.2015 - 02.2016

Diploma - Business Administration – Human Resources Management

Acsenda School of Management

Bachelor of Elementary Education -

Romblon State University San Andres Campus
MARK JAPHET M. FLORES