MARK JAPHET M. FLORES
Vancouver,Canada
Summary
Dynamic professional with a strong background in education and customer service, notably at T-Mobile US. Skilled in lesson planning and conflict resolution, I excel in fostering collaboration and engagement. Committed to enhancing student learning experiences through innovative teaching methods and empathetic communication, ensuring a positive impact on diverse learners.
Overview
11
11
years of professional experience
Work History
Back Kitchen
Mcdonalds
03.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Elementary Teacher
Dona Nieves Songco Memorial School Philippines
11.2020 - 12.2024
- Developed engaging lesson plans for diverse learning styles and abilities.
- Facilitated classroom activities to promote student participation and collaboration.
- Managed classroom environment to ensure a safe and productive space.
Customer Service Representative
T-Mobile US
03.2019 - 11.2020
- Assisted customers with inquiries about products and services.
- Resolved billing issues through effective communication and problem-solving.
- Guided customers in troubleshooting device problems and software issues.
- Educated customers on device features and service plans during consultations.
Scheduling Clerk
MaxiCare Philippines
06.2018 - 03.2019
- Scheduled appointments for patients using electronic health record systems.
- Communicated appointment reminders to patients via phone and email notifications.
- Managed calendar for multiple healthcare providers to ensure timely patient care.
Housekeeping/Room Attendant
Harbour Chateau
02.2016 - 03.2017
- Cleaned and sanitized guest rooms following Harbour Chateau's standards.
- Managed inventory of cleaning supplies and restocked as needed.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Organized cleaning schedules to efficiently complete daily tasks.
- Assisted guests with special requests to enhance their stay experience.
- Collaborated with team members to maintain a tidy work environment.
Back-up Baker/Replenisher
FRENCH BAKER
BACOOR, CAVITE
01.2015 - 02.2016
- Operated ovens and baking equipment to ensure optimal performance.
- Prepared dough and baked pastries following standardized recipes daily.
- Maintained cleanliness and organization of the baking area to meet safety standards.
- Monitored inventory levels of baking supplies and placed orders as needed.
Education
Diploma - Business Administration – Human Resources Management
Acsenda School of Management
Vancouver, Canada08.2025
Bachelor of Elementary Education -
Romblon State University San Andres Campus
Poblacion, San Andres, Romblon04.2018
Skills
- Lesson planning
- Teaching strategies
- Assessment techniques
- Managing behavior
- Time management
- Conflict resolution
- Clear instruction
- Active listening
- Parent engagement
- Subject expertise
- Digital tools
- Technology integration
- Adjusting to student needs
- Innovative methods
- Empathy
- Patience
- Interpersonal skills
- Collaboration
- Self-evaluation
- Ethical behavior
- Role modeling
Timeline
Back Kitchen
Mcdonalds
03.2025 - Current
Elementary Teacher
Dona Nieves Songco Memorial School Philippines
11.2020 - 12.2024
Customer Service Representative
T-Mobile US
03.2019 - 11.2020
Scheduling Clerk
MaxiCare Philippines
06.2018 - 03.2019
Housekeeping/Room Attendant
Harbour Chateau
02.2016 - 03.2017
Back-up Baker/Replenisher
FRENCH BAKER
01.2015 - 02.2016
Diploma - Business Administration – Human Resources Management
Acsenda School of Management
Bachelor of Elementary Education -
Romblon State University San Andres Campus
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