Websites
Summary
Overview
Work History
Education
Skills
Hobbies: Golf, guitar, piano, writing.
Timeline
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MARK ISFELD

MARK ISFELD

Lethbridge,Alberta

Websites

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

33
33
years of professional experience

Work History

OWNER OPERATOR

Self
01.2018 - 01.2021
  • 95% on time delivery using ELD, GPS and other navigation and logging tools to plan routes. 100% DOT compliance.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • 100% Verified contents of inventory loads against Bills of Lading.
  • Interacted professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Project Management Consultant

TRG HEALTH SOLUTIONS
01.2017 - 08.2018
  • On time, on budget project performance while identifying areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed projects from design to commission.
  • Tracked project progress and updates and monitored deliverables, milestones and issues for accurate reporting.
  • Developed and implemented strategic project plans to meet business objectives.
  • Identified, targeted and delivered opportunities to make valuable contributions to strategic business objectives.

Chief Operating Officer

ProjecTools.com
04.2010 - 04.2017
  • Represented organization at external meetings and events to promote and build relationships with key stakeholders.
  • 90% client satisfaction rate.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Refined organizational structure to consolidate, streamline, and delineate necessary functions.
  • Developed and implemented recommendations for service improvement.
  • Represented organization at industry conferences and events.
  • Oversaw divisional marketing, advertising and new product development.

VP Manufacturing/Operations

WhisperCreekHomes.com
08.2003 - 01.2010
  • Began as Quality Inspector then promoted to Production Supervisor, Production Manager, Plant Manager and ultimately VP Operations to direct all aspects of operational planning and execution for three plants in two countries (Canada, USA) as
  • Leadership of operations of 250+ employees to successfully meet manufacturing budgets and timelines
  • Increased manufacturing capability 75%
  • Reduced overtime 85%
  • Reduced labor cost per unit 60%
  • Reduced Field Service (Warranty) costs by 75%
  • Passionate about learning and committed to continual improvement.
  • Successful working within tight deadlines and a fast-paced environment.
  • Respectful, friendly and willing to help wherever needed.
  • Excellent communication skills, both verbal and written.

Owner - Operator

ENGLISH NOW – CENTRO COLOMBO AMERICANO
01.1993 - 01.2003
  • Founded and grew successful ESL Institute and Bilingual K-11 School in Colombia S.A.
  • Cultivated forward-thinking, inclusive and performance-driven company culture
  • Established foundational processes for business operations.
  • Trained and developed team members to build human capital.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Founded and managed EFL business, growing revenue to $50,000,000 COP in first year.

Founder Operator

CALIFORNIA ROOF LIFE Co
01.1988 - 01.1993
  • Installed and repaired residential and commercial roofs in southern California
  • Founded and managed roofing business, growing revenue to $500,000 in first year.
  • Trained and developed team members to build human capital.

Education

BBA - Psychology

University of Lethbridge
Lethbridge, Alberta, Canada

Skills

  • SOP Creation
  • Material Inventory Management
  • Process Implementation & Improvement
  • Initiative, Self-Motivation, Critical Thinking
  • Company Inventory Oversight
  • Continuous Improvement Projects & Resource Allocation
  • Team Leadership & Conflict Resolution
  • Lean Manufacturing Processes

Hobbies: Golf, guitar, piano, writing.

I love golf but I'm not so good at it. Love guitar and piano - passable on both. Writing is a passion and I am very good at it.

Timeline

OWNER OPERATOR

Self
01.2018 - 01.2021

Project Management Consultant

TRG HEALTH SOLUTIONS
01.2017 - 08.2018

Chief Operating Officer

ProjecTools.com
04.2010 - 04.2017

VP Manufacturing/Operations

WhisperCreekHomes.com
08.2003 - 01.2010

Owner - Operator

ENGLISH NOW – CENTRO COLOMBO AMERICANO
01.1993 - 01.2003

Founder Operator

CALIFORNIA ROOF LIFE Co
01.1988 - 01.1993

BBA - Psychology

University of Lethbridge

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MARK ISFELD