Mark Hummel

• Instrumental in tripling revenue in three years
• Successfully implemented and grew customer support team, leading to higher customer response and satisfaction
• Developed strategic IT plans for several clients, leading planning and implementation of several key initiatives
• Developed and implemented hiring and on-boarding programs
• Established new vendor partnerships with a variety of providers leading to new revenue streams for the organization
• Implemented several internal services including CRM, customer ticketing system, and time management system
• Continuous coaching and mentoring of staff
• Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
• Developed and delivered cyber-security presentations to client base

• Drove company branding efforts to increase market presence and brand recognition.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Managed accounts to retain existing relationships and grow share of business.
• Proposal development for prospects, following up to drive net new revenue.
• Led and managed vendor participation at key conference show, including developing and delivering presentation to several hundred attendees

• Providing sales consulting services to EGATE, my mandate is to drive new revenue with new prospects and existing accounts.

• Reporting to the COO, my mandate is to develop and grow the sales of the organization through direct and reseller channels, as well as develop tactical marketing initiatives
• Developed pipeline from $0 to over $1 million in under 8 months and closed over $660,000 in same timeframe
• Optimized implementation and use of Salesforce, improving ability to follow up with prospects and customers, and better insight into pipeline for organization
• Executed marketing initiatives in conjunction with Marketing Manager, leading to increased number of opportunities
• Enhanced marketing materials, presentations and message from product focus to solution and customer focused
• Executed 3 trade shows, resulting in over $250,000 of current opportunities.

• Reporting to the President, my mandate was to develop and grow the sales of the organization, as well as improve and manage relationships with existing key customers
• Closed over $350,000 of business in short time frame
• Built over $700,000 of opportunities with current and new customers/prospects
• Improved service ticket management
• Convinced owner to invest in Salesforce and QuoteWerks
• Received accolades from current clients for improving relations and communications
• Streamlined billing and invoicing.

• Reporting to the AVP of Commercial Sales for SMB Sales, my mandate was to manage a team of 6 Account Executives and assist in closing business
• Led team in closing over $1 million in sales
• Improved accountability of account executives with better QBR and one on one meetings
• Led Dreamforce Customer Experience, resulting in more than $500,000 of opportunities.

• Reporting to the President, my mandate is to develop and grow a successful sales team, and to manage existing and new account managers, the business development team, and a sales administrator
• Managed more than $5M in sales with annual growth of 10-15% in revenue in mature market
• Grew annual sales from approximately $3.3M in 2013 to $5.3M in 2016
• Met and/or exceeded annual revenue targets 4 years in a row
• Managed a team of 12 inside and outside sales people; spearheaded all mentoring and training
• 90% of sales staff regularly met their targets
• Served dual role as a pre-sales engineer, assisting team with solution constructs and client demonstrations
• Conducted training seminars once per month and set up training seminars for sales team
• Identified competitive threats on the horizon to ensure financial viability of the company.

Previous work history can be viewed on LinkedIn at https://www.linkedin.com/in/mark-andrew-hummel/