Summary
Overview
Work History
Education
Professional Skills
Summary of Qualifications
Timeline
Generic

Mark Hughes

Toronto,Ontario

Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Customer Service is priority.


Overview

11
11
years of professional experience

Work History

Computer Technician

XBase Technologies(MSP)
06.2024 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Microsoft Office 365 Administration

- Add /disable users

- Assigning MS Licenses

- Adding users to Distribution Lists

- Active Directory sync

- Entra ID

  • Field Effect covalence tickets.
  • Potential Phishing tickets.
  • CompTIA A+ Certified.

Security Guard

Ceefax Security Inc.
02.2014 - 10.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Coordinated a Team of overnight guards securing multiple locations.
  • Spoke and coordinated with contractors.

Education

SWE - Software Engineering

Launch School
Online School
01.2024

Professional Skills

Computer Set-Up

  • Setup, installed and configured workstations for client users.
  • Performed updates for OOBE, setup O365 through ODT, VPN installations(AnyconnectVPN), Joined Domain, Screen Connect Clients, Firewalls, Field Effect.
  • Worked on a variety of different workstation Laptops /Desktops. Lenovo, Dell, Mac, Tablets.

Problem-Solving

  • Used diagnostic tools to identify hardware / software issues. Office365(Outlook, Access, Sharepoint, Onedrive, Calendar) issues.
  • Workstation performance issues, Disk Cleanup.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Communication

  • Answered over many calls and emails per day at company(MSP) help desk, assisting employees and customers with troubleshooting computer issues.
  • Communicated with clients. Escalated tickets when necessary.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Summary of Qualifications

  • Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.
  • Familiar with security standards and usability optimization.
  • Effectively operates alone to troubleshoot and fix concerns.
  • CompTIA A+ Certified.

Timeline

Computer Technician

XBase Technologies(MSP)
06.2024 - Current

Security Guard

Ceefax Security Inc.
02.2014 - 10.2023

SWE - Software Engineering

Launch School

Similar Profiles

CREATE PROFILE
Mark Hughes