Mark Houston
Windsor
Summary
Dynamic professional with a proven track record at Graybar, excelling in analytical thinking and customer relations. Successfully strengthened inventory processes and achieved sales goals through effective team collaboration and troubleshooting techniques. Consistently maintained inventory accuracy and ensured timely delivery, enhancing customer satisfaction and driving business growth.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Project Quotations Specialist
Graybar
11.2022 - Current
Customer Service Representative
Graybar
07.2006 - 11.2022
Stores Manager
Torbram Electric Supply
03.2004 - 07.2006
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Maintained sufficient inventory levels to meet customer demands at all times.
Inside Sales/Account Manager
Gescan
07.1999 - 03.2004
Customer Service Representative
Graybar
03.1997 - 07.1999
Inside Sales Representative
Western Equipment Ltd
07.1996 - 03.1997
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
Counter Sales/Customer Service Representative
Graybar
01.1993 - 07.1996
Wareshouse/Counter Salesperson
Ellis & Howard
06.1985 - 09.1989
- Welcomed customers and offered immediate assistance in line with business policies.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered telephone calls to offer information and promote business products.
- Managed rentals and returns processes for diverse customers.
Education
Bachelor of Arts - History/Geography
University of Windsor
Windsor, ON05-1992
Skills
- Analytical thinking
- Team collaboration
- Troubleshooting techniques
- Customer relations
Certification
I have been working in customer service in one form or another in the electrical wholesale business for most my adult life.
I have a broad product knowledge and received several certifications through training especially with Schneider Canada.
Timeline
Project Quotations Specialist
Graybar
11.2022 - Current
Customer Service Representative
Graybar
07.2006 - 11.2022
Stores Manager
Torbram Electric Supply
03.2004 - 07.2006
Inside Sales/Account Manager
Gescan
07.1999 - 03.2004
Customer Service Representative
Graybar
03.1997 - 07.1999
Inside Sales Representative
Western Equipment Ltd
07.1996 - 03.1997
Counter Sales/Customer Service Representative
Graybar
01.1993 - 07.1996
Wareshouse/Counter Salesperson
Ellis & Howard
06.1985 - 09.1989
Bachelor of Arts - History/Geography
University of Windsor