Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Houston

Windsor

Summary

Dynamic professional with a proven track record at Graybar, excelling in analytical thinking and customer relations. Successfully strengthened inventory processes and achieved sales goals through effective team collaboration and troubleshooting techniques. Consistently maintained inventory accuracy and ensured timely delivery, enhancing customer satisfaction and driving business growth.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Project Quotations Specialist

Graybar
11.2022 - Current

Customer Service Representative

Graybar
07.2006 - 11.2022

Stores Manager

Torbram Electric Supply
03.2004 - 07.2006
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Maintained sufficient inventory levels to meet customer demands at all times.

Inside Sales/Account Manager

Gescan
07.1999 - 03.2004

Customer Service Representative

Graybar
03.1997 - 07.1999

Inside Sales Representative

Western Equipment Ltd
07.1996 - 03.1997
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.

Counter Sales/Customer Service Representative

Graybar
01.1993 - 07.1996

Wareshouse/Counter Salesperson

Ellis & Howard
06.1985 - 09.1989
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Answered telephone calls to offer information and promote business products.
  • Managed rentals and returns processes for diverse customers.

Education

Bachelor of Arts - History/Geography

University of Windsor
Windsor, ON
05-1992

Skills

  • Analytical thinking
  • Team collaboration
  • Troubleshooting techniques
  • Customer relations

Certification

I have been working in customer service in one form or another in the electrical wholesale business for most my adult life.

I have a broad product knowledge and received several certifications through training especially with Schneider Canada.

Timeline

Project Quotations Specialist

Graybar
11.2022 - Current

Customer Service Representative

Graybar
07.2006 - 11.2022

Stores Manager

Torbram Electric Supply
03.2004 - 07.2006

Inside Sales/Account Manager

Gescan
07.1999 - 03.2004

Customer Service Representative

Graybar
03.1997 - 07.1999

Inside Sales Representative

Western Equipment Ltd
07.1996 - 03.1997

Counter Sales/Customer Service Representative

Graybar
01.1993 - 07.1996

Wareshouse/Counter Salesperson

Ellis & Howard
06.1985 - 09.1989

Bachelor of Arts - History/Geography

University of Windsor
Mark Houston