Summary
Overview
Work History
Education
Skills
Certification
Personal Hobbies
Additional Information
Languages
Timeline
Generic
Mark Hillman

Mark Hillman

Edmonton,AB

Summary

Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Managing multiple projects at a time across so many different industries has forced adaptation to ever-changing expectations and how best to manage those expectations to achieve a positive outcome for all stakeholders involved.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sage Intacct Technical Support

ETHOSystems
07.2023 - 05.2024
  • Created and managed customer support process and workflow for all Intacct-related issues.
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Provided exceptional technical support for software, resulting in reduced downtime for clients.
  • Increased efficiency with comprehensive knowledge of Intacct modules and capabilities, allowing for quick issue resolution.
  • Generated reports to track financial performance and analyze trends.
  • Developed a reputation for swift response times to urgent issues, contributing to positive client relationships. Responding to all high priority tickets within 2 hours.
  • Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience.
  • Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.

Implementation Consultant

The Answer Company
02.2022 - 11.2022
  • Implementation of core Sage Intacct Modules for clients as well as more advanced modules such as Inventory, Projects, Fixed Assets, and SIBP. over 30+ successful implementations.
  • Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
  • Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.

Implementation Consultant

Vision33
03.2021 - 02.2022
  • Implementation of core Sage Intacct Modules for clients around the world
  • Configure Accounts payable and receivable and ensure they are in balance before go live sign-off
  • Manage the initial configuration and implementation of the software including imports, User, and Roles setup, Permissions, and opening balances.
  • Contributed to sales efforts by participating in pre-sales meetings and presenting compelling demonstrations of consulting capabilities.

Business Consultant

PRH Consulting
03.2020 - 03.2021
  • Perform general application of financial software and maintenance for client companies - Organize meetings regarding training for additional certifications for employees

Business Consultant

NexTec Group
06.2019 - 03.2020
  • Detailed knowledge of the Cannabis industry within Canada including legislation laws and guidelines
  • Advise clients on best business practices as they relate to the cannabis industry
  • Created documentation and How to Guides for various aspects of ERP software for both internal and external use
  • Worked under tight deadlines to provide deliverables to clients

Education

Bachelor of Science - Business Management

Brigham Young University
Rexburg, ID
12.2017

Sage Intacct

Sage X3 v12

NetSuite

Skills

  • Software Installation

  • Customer Support

  • Remote Desktop Management

  • End-User Training

  • Technical issues analysis

  • System Administration

  • Issue Troubleshooting

  • Staff education and training

  • Project Coordination

  • Technical Support

  • Verbal and written communication

  • Time Management

  • Complex Problem-Solving

  • Team Leadership

Certification

  • Sage Intacct Implementation
  • Sage SI Construction
  • Sage X3
  • Netsuite

Personal Hobbies

I have several hobbies outside of work including painting miniature models, reading a good science fiction book, spending hours playing board games with friends over a long weekend, or just sitting down for an evening for an hour or two of video games with some old college friends to keep in touch. I was also heavily involved with fencing from a young age and am currently looking for a new local fencing club. 

Additional Information

I have been an Implementation consultant for the past five years installing SaaS Financial software on a variety of services. This has granted me a great deal of knowledge over the overall workflow and end-to-end processes in a variety of industries. Due to the nature of financial SaaS implementation, I have also gained a great deal of understanding on the creation and managing of financial data and reports particularly creating them in a way that the end user will best understand.


Coordinating these projects has been something I have taken great personal joy in and building the relationships required to be successful has always been something I excelled at. Successful implementations have always been my goal when working on a new project. Over the years I have scoped, planned, outlined, and executed many successful projects. Often times I have been the lead on these projects as well as the implementation specialist.


I have also worked with the sales team to demo the product and answer any high-level questions for prospective clients looking to implement the software as well as the main support for users after implementation. There have been many projects within a variety of industries including Finance, clothing, dental, and education I have been involved with. All of my projects have been within a B2B context. I have worked with both for-profit and non-profit clients and have experience applying different tax solutions.


Communication skills have been one of the defining characteristics of my career and have often been complemented by my ability to remain professional at all times while still being friendly and personable. A projects success and failure is greatly impacted by how well all parties communicate.


I would be very interested in taking the time to discuss this opportunity to work together with you and would love to schedule an interview at your earliest convenience.


Sincerely, Mark Hillman

Languages

English

Timeline

Sage Intacct Technical Support

ETHOSystems
07.2023 - 05.2024

Implementation Consultant

The Answer Company
02.2022 - 11.2022

Implementation Consultant

Vision33
03.2021 - 02.2022

Business Consultant

PRH Consulting
03.2020 - 03.2021

Business Consultant

NexTec Group
06.2019 - 03.2020

Bachelor of Science - Business Management

Brigham Young University

Sage Intacct

Sage X3 v12

NetSuite
Mark Hillman