Mark Hickey
Shipper/Receiver
St. John's,NL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
Work History
Service Advisor
O'Neill Nissan/Infiniti Of Newfoundland
10.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed documentation and logs of implemented repairs and generated and submitted reports.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Shipper/Warehouse Shipping Receiver Lead Hand
OkTire
03.2019 - 10.2021
- Boosted inventory and record-keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Delivered clerical support by handling a range of routine and special requirements.
- Evaluated supplies and product inventory to check for quality and quantity issues, and returned unacceptable materials to vendors.
- Entered numerical data into databases with speed and accuracy.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Maintained customer satisfaction with quick and professional handling of; product returns, missing and damaged shipments, and any other needs they may have.
Assistant Receiving Manager
Pipers
03.2018 - 10.2018
- Boosted inventory and record-keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Delivered clerical support by handling a range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Answered questions about store policies and addressed customer concerns.
- Stayed current on products, store promotions and customer service policies to better serve shoppers.
Grocery Clerk
Dominion
01.2017 - 03.2018
- Stayed current on products, store promotions and customer service policies to better serve shoppers.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise
Laborer/Cashier
Parts U Pick
08.2015 - 06.2016
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery of cars.
- Met customer needs by looking up part numbers and prices for various parts, identifying correct items and placing timely orders.
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Resolved conflicts and negotiated mutually beneficial agreements between customers and the business.
Lifeguard / Swimming Instructor
YMCA
12.2014 - 10.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Gave private lessons to special needs students, including those with mental and physical conditions, teaching such techniques as floating and treading water.
- Taught daily swim instruction to students varying in ages and skill levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Sampled pool water to check chemical levels prior to starting swims.
Education
Business Administration Diploma - Finance
McMaster University
Hamilton, ON09.2024
High School Diploma -
Academic High School
St.john's NewfoundlandSkills
- Flexible & Adaptable
- Staff Training
- Records Management
- Records Oversight
- Client Rapport-Building
- Workflow Management
- Complaint Resolution
- Word processing
- Professional and mature
- Multi-Line Phone Systems
- Appointment Scheduling
- Inventory Tracking
- Audit Processes
- Computer proficiency
- Logging Paperwork
Timeline
Service Advisor
O'Neill Nissan/Infiniti Of Newfoundland
10.2021 - Current
Shipper/Warehouse Shipping Receiver Lead Hand
OkTire
03.2019 - 10.2021
Assistant Receiving Manager
Pipers
03.2018 - 10.2018
Grocery Clerk
Dominion
01.2017 - 03.2018
Laborer/Cashier
Parts U Pick
08.2015 - 06.2016
Lifeguard / Swimming Instructor
YMCA
12.2014 - 10.2015
Business Administration Diploma - Finance
McMaster University
High School Diploma -
Academic High School
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