Summary
Overview
Work History
Education
Skills
Timeline
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Mark Hernandez

Moreno Valley

Summary

Dynamic and engaging professional with a strong background in customer service from Edge Caters and The Home Depot Inc. Proven ability to enhance customer satisfaction through effective communication and responsible alcohol service. Highly reliable team player skilled in multitasking and upselling, consistently driving sales and fostering positive relationships.

Overview

4
4
years of professional experience

Work History

Bartender

Renes Bar and Grill
01.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Sales Associate

The Home Depot Inc
06.2021 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

High School Diploma -

Vista Del Lago
Moreno Valley, CA
06-2021

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Engaging personality
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Handling difficult customers
  • Menu memorization
  • Memory retention

Timeline

Bartender

Renes Bar and Grill
01.2025 - Current

Sales Associate

The Home Depot Inc
06.2021 - 12.2024

High School Diploma -

Vista Del Lago

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Mark Hernandez