Mark Hemstock

• Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
• Prepared hazardous material shipments in compliance with safe handling practices.
• Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
• Utilized computer systems to manage cargo shipments and accurately track goods.
• Improved cargo processing efficiency by streamlining documentation and communication procedures.
• Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.

Cargo crew pick up, as well as cargo deliveries,off loading and loading aircraft.

Commissary rotations.

• Evaluated employee performance regularly providing constructive feedback leading to improvements in job skills.
• Trained new employees on station policies, procedures, and best practices, fostering a culture of excellence.
• Ensured compliance with safety regulations through regular inspections and corrective actions.
• Promoted teamwork among staff members by organizing team-building activities that fostered a positive work environment.
• Handled escalated customer issues professionally, resolving concerns promptly to maintain a positive brand image.
• Enhanced customer satisfaction with timely communication and effective problem resolution.
• Conducted regular meetings with the team to discuss ongoing projects, address concerns, and share updates on progress towards goals.
• Monitored performance metrics, identifying areas requiring improvement and implementing necessary changes.
• Handled administrative responsibilities such as payroll processing accurately and efficiently.
• Coordinated daily activities for smooth station functioning, ensuring optimal staff productivity.
• Served as point of contact for external vendors, maintaining strong relationships and facilitating productive partnerships.
• Developed promotional campaigns to increase traffic at the station, resulting in higher revenue generation.