Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Mark Hardie

Orillia,Ontario

Summary

Results-driven professional with extensive expertise in customer relationship management and inventory control. Proven track record in developing sales strategies that enhance team performance and meet organizational objectives. Strong focus on customer satisfaction and loyalty, leading to increased retention rates.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Sales Manager

Barrie Harley-Davidson
Barrie, Ontario
06.2014 - Current
  • Coached and supported sales team in mastering product knowledge and enhancing customer service skills.
  • Managed inventory processes to secure optimal stock levels for sales initiatives.
  • Fostered relationships with customers, ensuring loyalty and repeat business opportunities.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Collaborated with marketing team to create promotional materials for target customers.

Store manager

Bradford Greenhouses
Barrie / Bradford , Ontario
04.2007 - 06.2014
  • Looking for a new challenge, I took an entry level position and quickly progressed to Nursery manager at the Barrie location and finally to store manager at the Bradford location.
  • Oversaw high volume hiring and training to ensure seasonal coverage.
  • Managed live inventory to ensure optimal stock levels and product quality.
  • Assumed responsibility for Health and Safety for 2 retail and 1 production location. Involved company in a local Safety group and made positive changes in Workplace safety compliance.

ASM

Mercedes Benz Canada
Toronto, On
10.2004 - 04.2007
  • Managed used car department operations at store level.
  • Served as Assistant Sales Manager, providing daily support to the GSM, coverage in their absence.
  • Collaborated with peers across multiple retail locations to achieve sales targets.

Financial Services Manager

Thor Motors Orillia
Orillia, On
08.2001 - 10.2004
  • Conducted business office operations for high-volume Ford dealership.
  • Collaborated with management team to achieve targets and enhance customer satisfaction.
  • Nurtured relationships with financial institutions and lenders to facilitate financing options.
  • Partnered with sales staff to identify and capitalize on profitable deal opportunities.

Sales/ Financial Services manager

CH Davidson Motors
Campbellford, Ontario
09.1998 - 08.2001
  • Began in a sales position and quickly was promoted to Financial services.
  • Handled all Lender relations, approvals and paperwork completion at this Chev, Olds, Pontiac, Buick GMC dealer.

Education

Advanced Competence F&I Training

ACT Training
Plano Texas
10-2014

Business Administration - Automotive Marketing - Automotive Marketing

Georgian College
Barrie, On
09-1998

Skills

  • Customer relationship management
  • Inventory control
  • Time management
  • Sales strategy
  • Team leadership
  • Sales coaching

Affiliations

  • Father of 2
  • Avid Motorcyclist, snowmobiler and ATV enthusiast.
  • Practicing martial artist

Accomplishments

  • Black belt in Shorin Ryu Karate

Certification

  • OMVIC certified
  • ACT training graduate
  • Harley-Davidson master sales certified

Timeline

Sales Manager

Barrie Harley-Davidson
06.2014 - Current

Store manager

Bradford Greenhouses
04.2007 - 06.2014

ASM

Mercedes Benz Canada
10.2004 - 04.2007

Financial Services Manager

Thor Motors Orillia
08.2001 - 10.2004

Sales/ Financial Services manager

CH Davidson Motors
09.1998 - 08.2001

Advanced Competence F&I Training

ACT Training

Business Administration - Automotive Marketing - Automotive Marketing

Georgian College

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Mark Hardie