Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mark Hansen

Edmonton,AB

Summary

Proven leader at Famoso Magrath, adept in operational efficiency and labor management, significantly enhanced customer satisfaction and staff performance. Skilled in hiring and scheduling coordination, my strategic vision led to notable business growth. Expert in fostering strong community and vendor relationships, ensuring long-term success and loyalty.

Overview

11
11
years of professional experience

Work History

Senior Restaurant Manager

Famoso Magrath
06.2018 - 08.2023
  • Established strong rapport with local community organizations through participation in events and promotions.
  • Introduced new technologies for managing reservations, improving accuracy and reducing wait times for guests.
  • Recruited hired, and trained team members who contributed to the success of the establishment.
  • Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
  • Managed daily operations, ensuring smooth workflow and top-quality customer service.
  • Evaluated vendor relationships regularly to ensure quality products at competitive prices.
  • Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
  • Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
  • Increased customer satisfaction by implementing new service protocols and staff training programs.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed unique events and special promotions to drive sales.

General Manager

Famoso Namao Centre
11.2012 - 06.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.

Education

High School - Academics

Ross Sheppard High School
Edmonton, AB

Skills

  • Hiring Decisions
  • Operational Efficiency
  • Labor Management
  • Scheduling Coordination

Languages

English

Timeline

Senior Restaurant Manager

Famoso Magrath
06.2018 - 08.2023

General Manager

Famoso Namao Centre
11.2012 - 06.2018

High School - Academics

Ross Sheppard High School

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Mark Hansen