Mark Hamm
Rancho Cucamonga
Summary
Detail-oriented estimator with a strong background in quality assurance and process improvement. Skilled in analyzing project specifications and collaborating with teams to ensure compliance with quality standards while enhancing operational efficiency.
Overview
16
16
years of professional experience
Work History
Contractor Specialty Representative
USG Ceilings Plus
Commerce
11.2022 - 12.2025
- Executed daily duties with precision and efficiency.
- Generated innovative solutions to elevate team performance and results.
- Collaborated with diverse coworkers to meet objectives and resolve product-related issues.
- Enhanced customer satisfaction by delivering knowledgeable and friendly service.
- Organized tasks systematically to achieve service goals effectively.
- Promptly identified and addressed customer needs with efficiency.
- Provided exceptional service during face-to-face interactions and phone communications.
- Assisted customers with inquiries, boosting overall satisfaction.
Estimator
USG Ceilings Plus
Commerce
11.2022 - 12.2025
- Analyzed project specifications to generate accurate cost estimates.
- Collaborated with project managers to establish project scope and requirements.
- Utilized estimating software for efficient bid preparation and analysis.
- Reviewed blueprints and technical drawings to determine material needs.
- Communicated with suppliers to obtain pricing and material availability.
- Prepared detailed reports on cost breakdowns for management review.
- Developed quantity takeoffs from blueprints using CAD systems or manual calculations.
- Processed orders efficiently using customer management software.
Assembly Foreman
USG Ceilings Plus
Commerce
12.2018 - 11.2022
- Implemented process improvements that enhanced operational efficiency and productivity.
- Supervised assembly line operations for ceiling products, ensuring compliance with quality standards.
- Trained team members on safety protocols and assembly techniques to promote a safe work environment.
- Coordinated workflow to meet production schedules while maintaining high-quality output.
- Resolved customer complaints promptly to ensure satisfaction and build loyalty.
- Conducted inspections of finished products for quality assurance against specifications.
- Managed inventory levels for materials and supplies to optimize assembly processes.
- Facilitated communication between shifts to uphold consistent production standards.
Project Tracking
USG Ceilings Plus
Commerce
09.2016 - 12.2018
- Established and implemented project tracking systems to monitor performance against baselines.
- Maintained accurate records of detailing activities to enhance project tracking and reporting.
- Managed web-based tracking tools for effective monitoring of projects assigned by senior management.
- Created, updated, and maintained project tracking documents for streamlined information access.
- Updated tracking spreadsheets to ensure data accuracy and reliability.
- Coordinated efforts to facilitate comprehensive tracking and reporting of all project activities.
- Developed procedures for consistent monitoring of project progress and performance metrics.
Independent Contractor
Self-employeed
Great Falls
03.2010 - 09.2016
- Managed project timelines and deliverables to achieve client satisfaction.
- Collaborated with clients to define project scope and requirements accurately.
- Negotiated contracts and agreements with vendors and partners to secure favorable terms.
- Developed marketing materials and proposals to attract potential clients.
- Maintained accurate records of project activities and client communications for transparency.
- Provided strategic advice on industry trends and best practices to enhance client outcomes.
- Oversaw quality control processes to uphold high levels of customer satisfaction.
Education
High School Diploma -
Bonita High School
La Verne, CA05-1998
Skills
- Customer relationship management
- Cost estimation
- Project management
- Quality assurance
- Process improvement
- Team training
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Client collaboration
- Customer engagement
- Continuous improvement
- Teamwork and collaboration
References
References available upon request.
Timeline
Contractor Specialty Representative
USG Ceilings Plus
11.2022 - 12.2025
Estimator
USG Ceilings Plus
11.2022 - 12.2025
Assembly Foreman
USG Ceilings Plus
12.2018 - 11.2022
Project Tracking
USG Ceilings Plus
09.2016 - 12.2018
Independent Contractor
Self-employeed
03.2010 - 09.2016
High School Diploma -
Bonita High School