Mark Hall

• This new company required me to bring my expertise to set up the company, bring Insurers on board and acquire customers.
• Cultivated strong relationships with key stakeholders, including customers, vendors, and regulators, to promote collaboration and long-term success.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Represented organization at industry conferences and events.

Specialized in Trade Credit Insurance for the firm

• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
• Continually updated Insurers product offerings and met with them on a regular basis to find solutions for customer needs.

• Developed and managed a regional Credit and Collections team of 19 across Canada responsible for $60 million in Receivables.
• Implemented Credit and Collection policies used to limit bad Debt and grow Sales safely.
• Interacted with Sales, Customer Service, Warehouse and Purchasing Departments so that my team was aware of potential issues that could effect the collectibility of outstanding A/R.
• Implemented Trade Credit Insurance Policy to assist in cash flow protection in an environment where volume ws high and margins very low.