Mark Gustafsson
Embrun
Summary
Dynamic printing and mailing professional with extensive experience at the House of Commons Canada. Proven track record in quality management and production scheduling, enhancing customer satisfaction through effective problem-solving and employee coaching. Skilled in digital design and team leadership, fostering collaboration to achieve communication goals and streamline operations.
Overview
16
16
years of professional experience
Work History
Printing & Mailing Planner (Acting)
House of Commons Canada
01.2025 - Current
- Assisted clients with printing requests to achieve communication goals through strong collaboration.
- Explained procedures and processes to guide clients in producing professional materials.
- Worked with team to ensure efficient printing and mailing operations in a fast-paced environment.
- Developed strong communication and problem-solving skills.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
Printing and Mail Coordinator (Acting)
House of Commons of Canada
01.2024 - 01.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to print services.
- Managed high-volume mail operations, ensuring on-time distribution to appropriate recipients.
- Coordinated and oversaw printing, mailing, and distribution services.
- Liaised between clients and production team to deliver materials on time.
- Troubleshot issues and found solutions to meet pressing deadlines.
- Maintained positive relationships with stakeholders through effective communication.
Print, Mail and Framing Services Officer
House of Commons Canada
10.2022 - 01.2024
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Provided print, mail, and framing services for MPs and House administration.
- Adhered to graphic and print production standards and procedures.
- Ensured quality control at all stages of production.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Graphic Designer and Prepress Officer (Acting)
House of Commons of Canada
10.2023 - 11.2023
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Designed and laid out print materials such as brochures, publications, posters, etc.
- Prepared and formatted files for printing using design software.
- Collaborated with clients to conceptualize designs that met their needs.
- Ensured designs followed branding and style guidelines.
PRINT PRODUCTION & VINYL INSTALLATION
KB Media
09.2021 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managing multiple high-priority client requests and adapting to constantly changing demands
- Managing production logistics, including pre-press, material inventory and scheduling
- Operating and maintaining roll to roll wide format printers and EFI Pro 24 flatbed printing
- Taking precise measurements, cutting, preparing, and organizing materials for vehicles, signs, and various other applications
- Installing interior and exterior signage
- Leading installations of framing systems on a various surface
- Operation of Multi tool CNC
- Maintain open lines of communication with clients and management via phone, email and in person as required
- Responsible for Mobile Sign rentals
- Utilizing extensive experience with Microsoft Office suite, developed opening and closing procedures, maintenance documents for EFI Pro24F Flatbed printer (first of its kind in Ontario) and Colex flatbed CNC cutter
- Working as part of a team with other installers, designers, printers, account executives, and accountants
General Store Manager
Henry's Enterprise
10.2008 - 09.2022
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Reviewed and maintained daily payroll, financial entries, reconciliations, sales, tracking and submission of expenses
- Ensure inventory was appropriately received and handled
- This involved communicating with manufacturers and corporate warehouses
- Managed and maintained asset and inventory levels/flow
- Setting monthly action plans and daily goals for the store and staff to achieve yearly sales target
- Nurtured a base of clients through communication and customer focused events
- Increased store revenue by motivating sales employees, improving morale, and managing team performance
- Performed marketing activities for 2 locations, designed and created thoughtful store displays to meet targeted goals by increasing product sales
- Uncovered and eliminated security issues, reducing shrinkage
- Streamlined processing of defective and clearance items to increase productivity by 20%
- Negotiated optimal purchase agreements with key suppliers
- Managed closure of Henrys Nepean location store during pandemic as part of corporate restructuring
- During my tenure at Henry's, I started as an imaging advisor, promoted to Keyholder, moved to Sale Associate
- Then I advance as Assist Manager and became the store Manager.
Education
Associate of Arts - Advanced Diploma Arts & Design, Graphic Design
Algonquin College
Ottawa, ON05-2008
Associate of Arts - General Arts & Science Certificate
Algonquin College
Ottawa, ON01-2004
High School Diploma -
Secondary School OUEST
Ottawa, ON05-2001
Skills
- Printing procedures
- Quality Management
- Digital Design Expertise
- Production scheduling
- Customer focus
- Technical Problem Solving
- Project management
- Employee Coaching
- Microsoft office
- Team leadership and motivation
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Printing & Mailing Planner (Acting)
House of Commons Canada
01.2025 - Current
Printing and Mail Coordinator (Acting)
House of Commons of Canada
01.2024 - 01.2025
Graphic Designer and Prepress Officer (Acting)
House of Commons of Canada
10.2023 - 11.2023
Print, Mail and Framing Services Officer
House of Commons Canada
10.2022 - 01.2024
PRINT PRODUCTION & VINYL INSTALLATION
KB Media
09.2021 - 10.2022
General Store Manager
Henry's Enterprise
10.2008 - 09.2022
Associate of Arts - Advanced Diploma Arts & Design, Graphic Design
Algonquin College
Associate of Arts - General Arts & Science Certificate
Algonquin College
High School Diploma -
Secondary School OUEST
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