Mark Grigg
Cambridge,ON
Summary
Results-driven professional in operations management, skilled in process improvement and team leadership. Proven track record in optimizing workflows to enhance productivity and customer satisfaction.
Dynamic leader with extensive experience in team development and cross-functional collaboration. Known for implementing effective operational strategies that improve efficiency, reduce costs, and drive employee engagement.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Good Natured Products
Ayr, ON
04.2024 - Current
- Led operational strategies to enhance efficiency and productivity across multiple departments.
- Developed training programs to improve staff performance and ensure adherence to company policies.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Coordinated cross-functional teams to implement new product initiatives aligning with market trends.
- Facilitated regular performance reviews, providing constructive feedback and fostering professional development.
- Oversaw budget management, ensuring resource allocation aligned with strategic business objectives.
- Implemented customer service enhancements that improved client satisfaction and retention rates.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Plant Manager
Good Natured Products
Ayr, ON
09.2023 - 04.2024
- Led daily operations to optimize production efficiency and minimize downtime.
- Implemented safety protocols to enhance employee well-being and compliance with regulations.
- Managed inventory control systems to ensure accurate stock levels and reduce waste.
- Trained and mentored staff on best practices for equipment operation and maintenance.
- Analyzed production metrics to identify areas for process improvement and cost reduction.
- Collaborated with cross-functional teams to streamline workflows and enhance communication.
- Developed strategic plans for equipment upgrades to improve productivity and sustainability efforts.
- Oversaw project management initiatives, ensuring timely completion of plant objectives and milestones.
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Directed employees and related programs to maximize team productivity and facility output.
- Provided direction and leadership to all levels of employees and managers.
- Boosted employee morale and productivity through effective leadership and motivational techniques.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
- Oversaw daily operations of 33,000 sq. ft. manufacturing plant.
- Maximized plant safety through proactive strategies and well-structured training.
- Created plant policies and procedures for safe and productive operations.
- Forecasted future production needs accurately, allowing for strategic decision-making regarding staffing levels, equipment investments, and inventory management.
- Maintained quality of product with robust inspections and assessment team.
- Mentored and developed staff members, promoting professional growth opportunities within the organization.
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
- Collaborated with sales team to align plant capabilities with customer demands, fostering long-term business relationships.
- Implemented quality control measures to reduce defect rates and enhance product quality consistently.
- Implemented useful inventory management and tracking systems to reduce costs and improve operations.
- Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
- Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
- Identified and resolved process and equipment issues to minimize production downtime.
- Promoted collaborative work environment to motivate and engage staff to achieve company objectives.
- Analyzed incident reports to identify trends in workplace injuries or near-misses; implemented corrective actions accordingly.
- Managed budgeting and resource allocation, ensuring optimal use of funds for operational efficiency.
- Established positive relationships with suppliers to obtain timely deliveries of materials and products.
- Identified and implemented viable strategies for continuous improvement.
- Developed cross-functional teams to foster collaboration and improve communication across departments.
- Coordinated plant expansions and upgrades to accommodate increased demand while minimizing disruption to ongoing operations.
- Collaborated with engineering team to design new machinery, resulting in increased production capacity.
- Improved product quality by implementing rigorous quality control measures.
- Negotiated with vendors for timely delivery of raw materials, preventing production delays.
- Boosted team morale and efficiency through leadership and development initiatives.
- Enhanced communication between shifts, ensuring smooth handovers and continuity.
- Optimized resource allocation for increased operational efficiency.
- Spearheaded initiatives to improve employee engagement and job satisfaction.
- Established metrics to measure performance and drive continuous improvement.
- Managed budget effectively, ensuring optimal use of resources.
- Fostered culture of safety, significantly reducing workplace accidents.
- Enhanced plant productivity by streamlining operational processes.
- Facilitated cross-departmental collaboration to improve overall plant performance.
- Reduced downtime with proactive maintenance schedules.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Evaluated employee performance and provided feedback and training as needed.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Coordinated with other departments to align production with customer requirements.
- Analyzed production data and prepared reports for senior management.
- Utilized data analysis tools to identify and resolve production issues.
- Scrutinized production output and identified areas for improvement.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Trained in and implemented emergency response procedures to protect team members and property.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Production Manager
Good Natured Products
Ayr, ON
01.2020 - 09.2023
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Managed scheduling and workflow to optimize resource utilization across production lines.
- Implemented process improvements that enhanced efficiency in manufacturing procedures.
- Trained and mentored team members on best practices for equipment operation and safety protocols.
- Collaborated with cross-functional teams to align production goals with organizational objectives.
- Conducted regular performance assessments to identify areas for operational enhancement.
- Analyzed production data to drive informed decision-making and strategic planning initiatives.
- Led troubleshooting efforts for equipment malfunctions, minimizing downtime and maintaining productivity levels.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
- Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
- Streamlined communication between departments, improving project coordination and on-time delivery rates.
- Streamlined production processes, significantly reducing downtime and increasing efficiency.
- Led cross-functional teams to develop new product lines, resulting in diversified product portfolio.
- Managed budgeting and cost control measures for production department, staying within financial targets.
- Coordinated with sales and marketing to align production schedules with market demands, optimizing inventory levels.
- Improved team productivity with introduction of flexible shift patterns that matched production demands.
- Implemented safety protocols that drastically reduced workplace accidents and ensured compliance with regulations.
- Achieved significant energy savings by implementing sustainable production practices and technologies.
- Initiated and managed lean manufacturing initiative, resulting in more efficient use of resources and reduction in lead times.
- Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
- Collaborated with R&D to integrate new technologies into production processes, enhancing product features.
- Fostered culture of continuous improvement, encouraging innovation and problem-solving among team members.
- Enhanced product quality by implementing rigorous quality control checks at every production stage.
- Developed training programs for production staff, enhancing skill levels and efficiency.
- Enhanced employee satisfaction and retention by developing supportive and inclusive work environment.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Evaluated employee performance and provided feedback and training as needed.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Coordinated with other departments to align production with customer requirements.
- Analyzed production data and prepared reports for senior management.
- Scrutinized production output and identified areas for improvement.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Production Manager
Integrated Packaging Films
Ayr, ON
01.2017 - 12.2020
- Sourced materials to keep up with production goals and meet customer demands.
- Monitored team budgets to keep projects on task and avoid waste.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Managed scheduling and workflow to optimize resource utilization across production lines.
- Implemented process improvements that enhanced efficiency in manufacturing procedures.
- Trained and mentored team members on best practices for equipment operation and safety protocols.
- Collaborated with cross-functional teams to align production goals with organizational objectives.
- Conducted regular performance assessments to identify areas for operational enhancement.
- Analyzed production data to drive informed decision-making and strategic planning initiatives.
- Led troubleshooting efforts for equipment malfunctions, minimizing downtime and maintaining productivity levels.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges headon.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
- Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
- Streamlined communication between departments, improving project coordination and on-time delivery rates.
- Streamlined production processes, significantly reducing downtime and increasing efficiency.
- Led cross-functional teams to develop new product lines, resulting in diversified product portfolio.
- Managed budgeting and cost control measures for production department, staying within financial targets.
- Coordinated with sales and marketing to align production schedules with market demands, optimizing inventory levels.
- Improved team productivity with introduction of flexible shift patterns that matched production demands.
- Implemented safety protocols that drastically reduced workplace accidents and ensured compliance with regulations.
- Achieved significant energy savings by implementing sustainable production practices and technologies.
- Initiated and managed lean manufacturing initiative, resulting in more efficient use of resources and reduction in lead times.
- Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
- Collaborated with R&D to integrate new technologies into production processes, enhancing product features.
- Fostered culture of continuous improvement, encouraging innovation and problem-solving among team members.
- Enhanced product quality by implementing rigorous quality control checks at every production stage.
- Developed training programs for production staff, enhancing skill levels and efficiency.
- Enhanced employee satisfaction and retention by developing supportive and inclusive work environment.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Evaluated employee performance and provided feedback and training as needed.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Coordinated with other departments to align production with customer requirements.
- Analyzed production data and prepared reports for senior management.
- Scrutinized production output and identified areas for improvement.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Quality Manager
Integrated Packaging Films
Ayr, ON
01.2011 - 12.2017
- Led quality assurance initiatives to enhance product consistency and compliance with industry standards.
- Developed and implemented quality control processes to reduce defects in packaging films.
- Conducted regular audits to ensure adherence to safety regulations and quality benchmarks.
- Trained and mentored team members on best practices for quality management systems.
- Collaborated with cross-functional teams to drive continuous improvement projects across operations.
- Analyzed production data to identify trends, reducing waste and improving efficiency rates.
- Established key performance indicators (KPIs) for monitoring quality metrics and operational effectiveness.
- Facilitated root cause analysis sessions to resolve quality issues and prevent recurrence effectively.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Calibrated instruments and scales in production area and quality lab.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Sorted product and provided expertise on non-conforming product requirements.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
- Developed and deployed production control plans and created work instructions and procedures.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Coordinated with R&D department to incorporate quality considerations in early stages of product development.
- Improved team efficiency with introduction of new tracking system for monitoring quality control metrics.
- Implemented risk management framework to proactively address potential quality issues before they affected production.
- Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
- Collaborated with procurement to assess and improve quality of raw materials, impacting product reliability positively.
- Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.
- Enhanced product quality and reduced customer complaints by leading team in implementing rigorous testing protocols.
- Led transition to more sustainable manufacturing process, improving product quality while reducing environmental impact.
- Enhanced operational efficiency and reduced waste by applying lean manufacturing principles to quality management process.
- Fostered culture of quality awareness and continuous improvement across organization.
- Achieved significant reduction in production errors, implementing continuous improvement program.
- Streamlined supplier qualification process to ensure only high-quality materials were used in production.
- Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
- Initiated feedback loop with customers to gather insights on product quality, driving strategic improvements.
- Enhanced customer satisfaction by ensuring products consistently met or exceeded quality expectations.
- Oversaw successful completion of external audits with no major non-conformances identified.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Operated specialized equipment, gauges and instruments to track and assess gas levels.
- Utilized data analysis tools to identify and resolve production issues.
- Trained in and implemented emergency response procedures to protect team members and property.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Evaluated employee performance and provided feedback and training as needed.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Coordinated with other departments to align production with customer requirements.
- Analyzed production data and prepared reports for senior management.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Education
Manufacturing Technician - Manufacturing
Conestoga College Institute of Technology And Advanced Learning
Kitchener05-1982
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Employee scheduling
- Operations oversight
- Strategic planning skill
- Workflow coordination
- Process improvement
- Resource allocation
- Team leadership strength
Languages
English
Professional Working
Interests
Enjoy leisure camping with my wife and our travelling companion dog Harley
- Dancing
- I like working with my hands and fixing things
- Music
- Woodworking
- I enjoy helping others and giving back to the community
- Cooking
- DIY and Home Improvement
- Camping
- I enjoy cooking for friends and family gatherings
- Road Trips
Timeline
Assistant General Manager
Good Natured Products
04.2024 - Current
Plant Manager
Good Natured Products
09.2023 - 04.2024
Production Manager
Good Natured Products
01.2020 - 09.2023
Production Manager
Integrated Packaging Films
01.2017 - 12.2020
Quality Manager
Integrated Packaging Films
01.2011 - 12.2017
Manufacturing Technician - Manufacturing
Conestoga College Institute of Technology And Advanced Learning