Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
Generic

Mark G. Gomez

San Jose,CA

Summary

Dedicated and technically proficient professional seeking to transition into the Point of Contact (POC) role for Lab Activities at the A52+ Data Center in Santa Clara, CA. Brings a strong foundation in data center operations, infrastructure deployment, and cross-functional team collaboration. Eager to leverage hands-on experience with advanced computing technologies and vendor coordination to drive lab efficiency, ensure compliance, and support ongoing innovation in a dynamic, fast-paced environment.

Overview

9
9
years of professional experience

Work History

Data Center Operations/IT Support

DirectLine/Nvidia
05.2023 - Current
  • Spearheaded infrastructure deployments for complex buildouts including EOS and Pre-Tyche projects, implementing high-performance systems with Parallel Computing, PCIe, NVLink, InfiniBand, and Ethernet technologies.
  • Partnered with Network Architects, Systems Engineers, and R&D teams to design, build, test, and bring up scalable, production-ready infrastructure solutions.
  • Led hardware integration, troubleshooting, and component-level replacements across compute, storage, and network systems to ensure reliability and performance at scale.
  • Coordinated vendor operations (e.g., Vertiv, Motivair) for technical servicing of advanced liquid cooling systems (CDUs), producing detailed reports on maintenance activities and outcomes.
  • Mapped project workflows, triaged incoming requests, and maintained tight control over deliverables using Jira, Slack, Google Workspace, and Microsoft Office.
  • Applied strong organizational and data management practices to ensure efficient infrastructure rollouts and ongoing support readiness.
  • Enforced safety compliance through regular environmental inspections and documentation, proactively supporting a stable and secure operating environment.
  • Communicated effectively with cross-functional teams including Engr-Hardware and SW-GPU to resolve system-level issues and support infrastructure enhancements.
  • Maintained up-to-date training and certifications, contributing to a high-performance engineering culture focused on innovation, scalability, and operational excellence.
  • All efforts contributed to directly impacting Data Center revenue up more than 100% since last year.

Data Center Operations

Cyxtera
01.2020 - 05.2022
  • Performed daily infrastructure inspections including generators, UPS systems, CRAC units, chillers, PMMs, and fire detection systems (VESDA).
  • Monitored, acknowledged, and escalated system alerts and alarms; completed minor remediation tasks such as load balancing and isolating non-critical systems.
  • Supported customers with rack-and-stack operations, hardware upgrades (storage, memory, NICs, etc.), server inspections, network installations, tape swaps, and environmental adjustments (hot/cold aisle).
  • Assisted with Telco troubleshooting using fiber testing kits to generate and interpret network diagnostic reports.
  • Facilitated building access and compliance for contractors, vendors, customers, and Telco providers; created and managed work orders and conducted site tours.
  • Maintained operational documentation through detailed daily pass-down reporting for continuity and archival purposes.
  • Ensured cleanliness, organization, and safety compliance throughout the data center.

Installation Specialist

Cyxtera
06.2016 - 01.2020
  • Led and worked within a six-person team to build new physical network environments in data centers, including the installation of cages, network cabinets, and ladder racks on raised flooring.
  • Managed material logistics from shipping intake to final deployment; utilized power tools and hand tools to install seismic-braced enclosures and infrastructure.
  • Communicated project progress regularly with customer representatives, implementation teams, building managers, and regional directors to ensure alignment and transparency.
  • Oversaw multiple concurrent projects across different buildings, applying critical problem-solving and time management skills to meet deadlines despite physical and logistical obstacles.
  • Took initiative in streamlining workflows, delegating tasks effectively, and developing new installation processes to increase team efficiency and morale.
  • Maintained strong leadership under pressure by managing workloads, resolving challenges on-site, and fostering a motivated team environment during long hours and physically demanding tasks.
  • Participated in weekly meetings with Area Directors and Building Managers to review timelines, address roadblocks, and secure approvals for procedural changes.

Education

Associate of Science with Honors -

Heald College
10.2006

Bachelor of Science - Software Engineer

Western Governor’s University

CCNA Certificate - undefined

Mission College
12.2010

Skills

  • Leadership
  • Team-building
  • Self-management
  • Productivity
  • Problem solving
  • Technical debugging
  • Infrastructure challenges resolution
  • Task management
  • Cross-functional teamwork
  • Friendly, positive attitude

Leadership Experience

  • Managed project teams in fast-paced environments
  • Mentored junior team members
  • Delegated responsibilities and communicated procedures
  • Served as a liaison between internal teams and stakeholders

Communication Skills

  • Excellent written and verbal communication skills
  • Ability to convey complex technical concepts
  • Skilled in building rapport across diverse teams
  • Experienced in conflict resolution and negotiation

Timeline

Data Center Operations/IT Support

DirectLine/Nvidia
05.2023 - Current

Data Center Operations

Cyxtera
01.2020 - 05.2022

Installation Specialist

Cyxtera
06.2016 - 01.2020

Bachelor of Science - Software Engineer

Western Governor’s University

CCNA Certificate - undefined

Mission College

Associate of Science with Honors -

Heald College

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Mark G. Gomez