Summary
Overview
Work History
Education
Skills
Relevant Skill Set
References
Languages
Certification
Timeline
Generic

Mark Gerges

Mississauga

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waiter

Shakespear's Steak And Seafood
05.2023 - Current
  • Extensive experience in providing top-notch customer service in a fast-paced restaurant environment, as well as multitasking and prioritizing tasks effectively.
  • Proficient in taking orders accurately and efficiently, ensuring customer satisfaction.
  • Skilled in upselling and suggestive selling techniques to increase revenue.
  • Excellent communication and interpersonal skills, able to build rapport with guests and team members.

Pharmacist Assistant

LoPresti Pharmacy
03.2021 - 05.2023
  • Delivered top-notch service to patients, consistently exceeding expectations.
  • Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
  • Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
  • Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.

Construction Laborer

Grand Estate Homes
05.2019 - 02.2021
  • Followed all safety protocols and procedures to prevent accidents and injuries.
  • Maintained clean and organized work areas, ensuring tools and equipment were properly stored.
  • Worked collaboratively with team members to complete projects on time and to specifications.

Education

Doctor of Pharmacy (Pharm D) -

University of Sunderland

Skills

  • Menu Recommendations
  • Item promotion
  • Wine Pairings
  • Menu Memorization
  • Hospitality service expertise
  • High-volume dining

Relevant Skill Set

  • Excellent customer service and interpersonal skills to build positive relationships with customers and to handle any situation with diplomacy.
  • Elite Communication skills, including desire and proficiency to cultivate new relationships.
  • Strong organizational and time-management skills to handle multiple tasks and meet deadlines in a fast-paced restaurant environment.

References

Available upon request.

Languages

French
Native or Bilingual

Certification

Smart Serve Certificate

Timeline

Waiter

Shakespear's Steak And Seafood
05.2023 - Current

Pharmacist Assistant

LoPresti Pharmacy
03.2021 - 05.2023

Construction Laborer

Grand Estate Homes
05.2019 - 02.2021

Doctor of Pharmacy (Pharm D) -

University of Sunderland

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Mark Gerges