Mark Gerges
Mississauga
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waiter
Shakespear's Steak And Seafood
05.2023 - Current
- Extensive experience in providing top-notch customer service in a fast-paced restaurant environment, as well as multitasking and prioritizing tasks effectively.
- Proficient in taking orders accurately and efficiently, ensuring customer satisfaction.
- Skilled in upselling and suggestive selling techniques to increase revenue.
- Excellent communication and interpersonal skills, able to build rapport with guests and team members.
Pharmacist Assistant
LoPresti Pharmacy
03.2021 - 05.2023
- Delivered top-notch service to patients, consistently exceeding expectations.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
Construction Laborer
Grand Estate Homes
05.2019 - 02.2021
- Followed all safety protocols and procedures to prevent accidents and injuries.
- Maintained clean and organized work areas, ensuring tools and equipment were properly stored.
- Worked collaboratively with team members to complete projects on time and to specifications.
Education
Doctor of Pharmacy (Pharm D) -
University of Sunderland
Skills
- Menu Recommendations
- Item promotion
- Wine Pairings
- Menu Memorization
- Hospitality service expertise
- High-volume dining
Relevant Skill Set
- Excellent customer service and interpersonal skills to build positive relationships with customers and to handle any situation with diplomacy.
- Elite Communication skills, including desire and proficiency to cultivate new relationships.
- Strong organizational and time-management skills to handle multiple tasks and meet deadlines in a fast-paced restaurant environment.
References
Available upon request.
Languages
French
Native or Bilingual
Certification
Smart Serve Certificate
Timeline
Waiter
Shakespear's Steak And Seafood
05.2023 - Current
Pharmacist Assistant
LoPresti Pharmacy
03.2021 - 05.2023
Construction Laborer
Grand Estate Homes
05.2019 - 02.2021
Doctor of Pharmacy (Pharm D) -
University of Sunderland