Mark Garrett

Dynamic Account Manager with a proven track record at Lumen, excelling in sales forecasting and solution-based selling. Expert in contract negotiation and customer relationship management, consistently exceeding quotas and driving revenue growth. Adept at building strategic partnerships and leveraging business development skills to deliver exceptional results in complex sales environments.

• Lumen, Account Manager II, 05/01/24, Present, 212% of quota as of 03/01/25, Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements., Responsible for developing Large Enterprise domestically and globally sales in the designated target market(s) and data centers by identifying new sales opportunities with prospective enterprise customers headquartered in the U.S. and Internationally by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments., Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery., Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts., Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer., Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives., Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees., Using solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process., Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close., Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint., Strong business acumen and expert knowledge of Lumen’s products, services, and solutions.
• Windstream Wholesale, Wholesale Senior Account Executive II, 07/01/17, 12/01/23, Developed and grew business relationships within the Wholesale accounts base., Sold to High-end customer segments: Hyperscalers, Data Centers, Eyeball Networks, Carrier, Wireless partners, Cable partners, Broadcast media conglomerates, Social media network infrastructures, Cloud platforms, CDN, Data Center Interconnects and Global accounts in various verticals., Prepared contracts and service orders for customer presentations., Ability to identify, engage, and close new logo opportunities., Interface with the largest and most complex wholesale accounts., Demonstrate above average verbal and written communication skills., Understanding Windstream’s 156k miles of fiber optic network and facility capabilities., Worked in a team environment, with minimal supervision, managing multiple projects with positive results., Manage a pipeline of opportunities in saleforce.com including generation of accurate forecasts and attainment of assigned quotas., Developed and maintained a comprehensive understanding of Windstream’s Wholesale sales process, products, and solutions to ensure customers are under contract with the most strategic product set., Developed a deep understanding of a customer’s business, corporate priorities, and industry to effectively identify solutions that align with the customer’s strategy and needs., Developed, own, and documented the multi-faceted account plan and growth strategy for each customer; manage priorities and eco-system partners to meet established milestones and achieve sales growth objectives., Ultimately helping prospects and customer base meet their needs, reduce costs, increase efficiency and Network Diversity with Data Center Connectivity, Data Communications, Spectrum, Line Systems, Dark Fiber, DWDM, Internet, Ethernet, MPLS, Waves, Eline, Security, Routers, Firewalls, Web, E-Commerce, VOIP, Data Access, Transport, Cloud, Data Center, and IP., Closely following Cloud Computing, Social Media, Web Collaboration, Data Centers, CDN and SaaS technologies.
• Cogent Communications, National Account Manager, 12/01/15, 05/01/17, Consulting businesses to understand Cogent cloud enablement business. Assisting our partners that have extensive experience using Docker and Containers to automate hybrid cloud and cloud DR., Hunting to identify new business opportunities within a global sales territory and target market segments of IP Transit, Content creators/hosters, Financial, Legal, Hospitality, Education, multiple location enterprise and Net centric companies., Direct calling, email and contact efforts identifying, qualifying, and generate these new business opportunities by working directly with Key Decision Makers., Compliment prospecting and selling efforts through onsite customer meetings as needed., Use consultative and relationship building selling techniques to identify current and future connectivity -WAN solutions., Help Cogent customers and prospects by positioning our services for new business by leveraging the global network footprint that includes commercial and retail buildings, carrier neutral hotels, data centers and colocation facilities.
• Ring Central – Acquired Skyriver, Broadband Sales Executive, 05/01/15, 12/01/15, Responsible for using strategic methods to sell Internet bandwidth to mid-sized and enterprise level prospects from 3.0 to 1GigE., Work independently and use own car for local travel with mileage reimbursement., Prospect new clients and contact them in person, via phone (cold-calling) or through networking contacts., Identifies prospects’ communication needs and offers solutions to meet those needs., Follow-up with prospects, prepare proposals and deliver presentations that offer solutions to their needs., Negotiate pricing, service level, and terms/conditions with clients and finalize sale contract., Update Sales Force automation tool with all required client information., Maintain active sales funnel and forecast accurately., Ensure client satisfaction throughout the sales cycle., Maintain on-going relationships with existing clients for sales references, up-sell, and referrals., Strong knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks.
• CopyLink, Sales Executive, 04/01/13, 01/01/15, Development of new client relationships and maintenance of existing client relationships. Provided strategic direction for revenue growth and the development of competitive end-to-end solutions to clients throughout the lifecycle of the electronic discovery process., Ongoing generation of assigned revenue targets through sales of the XLS services within assigned territories., Sales calls, customer meetings, presentations, and demonstrations to gain new business from prospective and existing clients., Ongoing assessment of industry trends, new technologies, services and applicable changes to regulations., Collaboration with internal contracts, pricing team and counsel on pricing and contract terms; Contract negotiation with client; Lead activities to close deals and finalize contracts., Ongoing analysis of competitor pricing and product portfolio., Timely submission of sales reports as assigned., Manage entire sales cycle, propose and close sales that achieve total revenue growth, profit and customer satisfaction., Preparation of daily/weekly/monthly/quarterly action plans to insure focused activity.
• Telecoast Communications -Cisco VAR, Major Account Executive, 02/01/06, 10/01/10, Specialized in the marketing and sales of voice and data Cisco networking equipment. Provided Consultative and Application selling to large Enterprises., Offered medium and large Enterprises, ISPs, CLECs, and ILECs end-to-end service, providing consultation encompassing entire network lifecycle., Management and value building of customer relationships and honouring commitment, as well as providing customer service and technical support., Manage regional service partners for availability of rapid service and support in the event of outages or Equipment failure., Customers include global tier one service providers, corporate enterprises, regional carriers, data centers Collocation facilities, education, health care, research organizations and industry-recognized integration Consultants.
• 360 Wireless, Telecom Manager, 02/01/01, 02/01/05, Responsible for Voice/Video/Data/Internet Enterprise sales segment focused on advanced applications, integration and technology solutions., Design and deliver C-level presentations, demonstrations and discussions to progress the sales cycle., Managed and coordinated cross-functional, operational and planning phases of communication projects from concept to launch; Served as liaison to the COO, CIO, CEO., Applied and created project management framework: initiating, planning, executing, controlling and closing. Utilizing project management tools i.e.; Microsoft project., Analyzed client’s telecommunications internal situations and needs, recommended cost-effective solutions, conducted detailed follow-ups., Confirmed the proper integration of strategic plans into all phases of project., Negotiated contracts, developed relationships and executed implementation processes with external vendors., Decision maker for strategic outsourcing decisions.
• Level 3 – Acquired Focal and Broadwing, Senior Account Manager, 06/01/98, 01/01/01, Provided award-winning sales consultation for telecommunications solution-based applications to assigned business module (Fortune 100)., Met and exceeded assigned sales objectives and monthly quota by prospecting new opportunities and driving sales to close., Built, maintained and upsold customer base., Maintained accounts and build new revenue within named accounts base through large complex Voice, Data, Hosting and IP products and service sales., Kept abreast of telecommunications industry trends and market demands by evaluating demographics and company profiles., Regional and national account development.
• MCI Incorporated, Account Executive, 03/01/95, 06/01/98, Performed aggressive cold calling to generate new business telecommunications service accounts., Sold dedicated T1, DS3, OC12, IP, voice circuits international, data networks and integrated applications., Conducted cost analysis and industry research and analysis of clients’ competitors to strategically sell telecom services to large to medium size companies., Won 'New Horizon Award' Rookie of the year and 'Gold Member' for reaching 150% of quota.