Mark Fulton
Abbotsford,BC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Account Manager
West Coast Office Supplies
09.2017 - 09.2023
- Execute daily outbound calls & emails to customers & prospects
- Provide contract pricing to customers, set up on company website.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
Account Manager
Service Office Supplies Ltd
08.2010 - 08.2017
- Execute daily outbound calls & emails to customers & prospects
- Provide contract pricing to customers, set up on company website.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Labourer
PMC Steel
01.2007 - 01.2008
- Operated forklift
- Organized warehouse.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Performed general housekeeping and cleaning tasks.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Education
Wood Products Manufacturing Program -
01.2003
Graduated Grade 12 -
01.2001
Skills
- Excellent customer service skills
- Likeable and easy going personality
- Client acquisition
- Teamwork and Collaboration
- Customer Satisfaction
- Sales expertise
- Client Development
- Account oversight
Timeline
Account Manager
West Coast Office Supplies
09.2017 - 09.2023
Account Manager
Service Office Supplies Ltd
08.2010 - 08.2017
Labourer
PMC Steel
01.2007 - 01.2008
Wood Products Manufacturing Program -
Graduated Grade 12 -
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