Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Fryfield

Vancouver

Summary

Dynamic service provider with a proven track record at UPS Canada Ltd., enhancing customer satisfaction through exceptional communication and effective complaint handling. Leveraged dispatch software to optimize routing and delivery at Bonny's Taxi Ltd., ensuring timely service and fostering professional relationships. Committed to continuous improvement and safety in high-pressure environments.

Overview

38
38
years of professional experience

Work History

Service Provider

UPS Canada Ltd.
12.2004 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Dispatcher

Bonny's Taxi Ltd.
11.1987 - 03.2025
  • Directed dispatching, routing, and tracking of 120 fleet vehicles.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored and tracked dispatch communication systems.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Answered phone calls and responded to customer emails.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Education

Diploma - Business Administration And Management

British Columbia Institute of Technology
Burnaby
06-1992

Skills

  • Exceptional communication
  • Complaint handling
  • Service orientation

Timeline

Service Provider

UPS Canada Ltd.
12.2004 - Current

Dispatcher

Bonny's Taxi Ltd.
11.1987 - 03.2025

Diploma - Business Administration And Management

British Columbia Institute of Technology
Mark Fryfield