Mark Fraser
North Saanich
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Service Department Manager
Arbutus RV And Marine Sales
06.2019 - 01.2024
- Optimized inventory management processes, reducing excess stock while ensuring availability of critical parts when needed.
- Reduced employee turnover by providing ongoing training, mentoring, and fostering a positive work environment.
- Promoted a safety-conscious culture within the department, leading to a decrease in workplace accidents and injuries.
- Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems.
- Collaborated with marketing team members to develop promotional materials highlighting the value of the company''s services offerings.
- Implemented regular team-building activities, fostering camaraderie and boosting overall job satisfaction within the department.
- Demonstrated strong leadership skills by motivating employees through recognition programs and fostering an atmosphere conducive to collaboration among teammates.
Marine Service Writer
Raven Marine
03.2018 - 07.2019
- Responded to customer calls and emails to answer questions about products and services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
Owner Marine Parts Retail
Waypoint Marine
06.2006 - 04.2017
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenue growth annually and effectively capitalized on industry opportunities and growth.
Education
Business Administration - Marketing
Camosun College
Victoria BCSkills
- Operational Efficiency
- Service Scheduling
- Staff Development
- Workforce Planning
- Warranty Administration
- Problem-Solving
- Team Collaboration and Leadership
- Estimating and Quoting
Languages
Timeline
Service Department Manager
Arbutus RV And Marine Sales
06.2019 - 01.2024
Marine Service Writer
Raven Marine
03.2018 - 07.2019
Owner Marine Parts Retail
Waypoint Marine
06.2006 - 04.2017
Business Administration - Marketing
Camosun College
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