Mark Fedele
Oakville
Summary
Detail-oriented and organized front office professional with over twenty five years of experience in guest services and night auditing. Skilled in managing front desk operations, ensuring effective communication, and maintaining accurate financial records. Ready to elevate front office management and optimize guest satisfaction.
Overview
21
21
years of professional experience
1996
1996
years of post-secondary education
Work History
Guest Service / Front Desk Manager
Quality Inn Oakville
Oakville
05.2007 - 08.2019
- Greeted guests and provided welcoming atmosphere at front desk.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled appointments and maintained organized front desk calendar.
Night Auditor
Hilton Garden Inn Burlington
Burlington
05.1998 - 04.2006
- Managed night operations and ensured front desk coverage.
- Conducted nightly audits of financial transactions and guest accounts.
- Coordinated with housekeeping to verify room availability and status.
Education
St. Ignatius Of Loyola
Oakville, ONSkills
- Front office management
- Guest relations
- Reservation systems
- Cash handling
Timeline
Guest Service / Front Desk Manager
Quality Inn Oakville
05.2007 - 08.2019
Night Auditor
Hilton Garden Inn Burlington
05.1998 - 04.2006
St. Ignatius Of Loyola