Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
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Mark Falcone - CCAM

Highland

Summary

California Certified Community Association Manager with 10 years of industry experience between board service and on-site production. Successful small business owner with business format franchise experience. Over 17 years of experience leading regional multi-unit retail operations.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Modifications Compliance Inspector

The Management Trust
01.2022 - Current
  • Routinely conducted exterior inspections of 2488 single family homes in accordance with the modification guidelines, rules, and regulations
  • Developed monthly Covenant Hearing agendas and provided back up documentation to help facilitate fair and impartial rulings
  • Performed timely escrow inspections and communicated with all levels of staff and management
  • Established relationships with homeowners through trust, respect, understanding, empathy, and resolution.

President/CEO

Falcone Enterprises, Inc.
06.2007 - 01.2022
  • Owner of 22 Heaven’s Best Carpet Cleaning franchise agreements that spanned the geography of the Inland Empire of Southern California.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunies.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.


Regional Director West Coast

The Vitamin Shoppe
04.2003 - 01.2007
  • Directed, supported, and developed seven District Managers in a ten-state territory, with 83 retail units, over 450 store level employees with annual sales volume of $115 million.
  • Maintained a consistent business focus with each District Manager with emphasis on financial performance.
  • Utilized store visits to communicate with and mentored store personnel while strengthening their store presentations and operational standards.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Met quarterly with the SVP, CFO and CEO for a financial review of the Region.
  • Opened over 70 stores in three years.

Division Sales Director West Coast

General Nutrition Centers
01.1996 - 04.2003
  • Directed, supported and developed 11 District Managers in a ten-state territory with 272 retail units, 800 store level personnel with annual sales volume in excess of $90 million
  • Analyzed the operating financial performance with each District Manager monthly
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Searched, identified, and capitalized on all local new product fads
  • Collaborated with the SVP of Stores on issues relating to operational budgets, expense controls, sales team development and market growth.


Education

High School Diploma -

Buena Park High School
Buena Park, CA
06.1983

Skills

  • Time management
  • Ethical standards
  • Problem solving
  • Decision making
  • Attention to detail
  • Conflict resolution
  • Organizational skills
  • Critical thinking
  • Documentation Skills

Certification

Certified Community Association Manager - CCAM, California Association of Community Managers - CACM, July 2023

Volunteer Experience

  • East Valley Water District Community Advisory Commission, 31111 Greenspot Road,Highland, CA, 92346, January 2023 through current


  • East Highlands Ranch MHOA Board of Directors, 7136 Club View Drive, Highland, CA, 92346, May 2014 through February 2022


  • Heaven's Best Carpet Cleaning Franchise Advisory Council, 957 South 12th Street West, Rexburg, ID, 83440, January 2018 through December 2022

Timeline

Modifications Compliance Inspector

The Management Trust
01.2022 - Current

President/CEO

Falcone Enterprises, Inc.
06.2007 - 01.2022

Regional Director West Coast

The Vitamin Shoppe
04.2003 - 01.2007

Division Sales Director West Coast

General Nutrition Centers
01.1996 - 04.2003

High School Diploma -

Buena Park High School

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Mark Falcone - CCAM