Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Mark Dwulit

Toronto

Summary

Diligent employee enthusiastic about learning the ins and outs of the Aviation Industry. Continuously pursuing opportunities to learn new skills and contribute to group success. Offers strong decision-making, relationship-building and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

Owner/Operator

Pressure Kings
03.2023 - Current
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs
  • Develop & implement targeted marketing strategies to increase client acquisition
  • Led multiple teams on various projects to meet the goals of the company
  • Increased customer satisfaction by providing high-quality services and timely communication.

Flight Dispatcher

Pivot Airlines
06.2022 - Current
  • Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
  • Streamlined communication between pilots and ground crew, ensuring efficient pre-flight preparations and timely departures.
  • Develop, review, authorize, issue & revise Operational Flight Plans for charter services,
  • Gather aerodrome service information pertinent to charter operations for approval
  • Developed flight dispatcher training


Customer Experience Associate

TD Bank
01.2022 - 04.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
  • Optimized communication with clients for improved understanding of their needs and preferences.
  • Sold a wide variety of products & account upgrades

Education

B.A. BMOS HONORS SPECIALIZATION, COMMERCIAL AVIATION MANAGEMENT (FLIGHT) -

University of Western Ontario
01.2022

Skills

  • Proficient In Building Rapport
  • Exceptional Client Interaction
  • Handle Pressure With Composure
  • Proven Sales Success
  • Operational Reporting
  • Meticulous & Detail Oriented
  • Decision-Making Capabilities
  • Technical Report Writing
  • Active Listening

Websites

Accomplishments

  • Flight Dispatch License
  • Increased sales to elevate organization to point of profitability
  • Canada Blood Drive Volunteer
  • Graduated with a 3.8 GPA

Timeline

Owner/Operator

Pressure Kings
03.2023 - Current

Flight Dispatcher

Pivot Airlines
06.2022 - Current

Customer Experience Associate

TD Bank
01.2022 - 04.2022

B.A. BMOS HONORS SPECIALIZATION, COMMERCIAL AVIATION MANAGEMENT (FLIGHT) -

University of Western Ontario

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Mark Dwulit