Mark Duquette
Edmonton,AB
Summary
Revenue Generation Growth Initiatives Market Expansion Bottom-line Profits “Skilled in implementing revenue-generation strategies that expand market share and drive bottom-line profits.” Result-driven Sales professional with 11+ years of experience spanning outside sales, business development, territory management and relationship management. Proven track record in employing aggressive expansion strategies to augment revenues, drive growth, increase accounts and promote bottom-line profits. Adept at negotiating contracts, administering agreements, establishing pricing, facilitating value- proposition and closing complex deals. Expertise in acquiring leads, generating referrals and driving the highest standards of customer service. Proficient in utilizing MS Office (Word, Excel, PowerPoint, Outlook) and CRM system. Market Expansion: analyzed market intelligence reports, assessed opportunities, analyzed consumer behavior and implemented innovative marketing growth and penetration strategies. R Exceeding Targets B2B, B2C Expertise Class 5 (Clean Abstract) New-Product Launch Revenue Generation Business Development Outside / Inside Sales Budget Monitoring Market Intelligence Reports Relationship Management Contract Negotiation Consumer Behavior Communication Skills (Verbal / Written) Full Sales Life Cycle–New Product Launch Client Engagement and Stakeholder Management
Overview
15
15
years of professional experience
Work History
Territory Manager
Walter
Edmonton, AB
11.2023 - Current
- Negotiated contracts with new clients while maintaining existing business relationships.
- Provided feedback on product performance from customers in order to inform product development decisions.
- Worked closely with existing accounts to grow market share.
- Developed sales plans designed to achieve revenue targets and business objectives.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Designed impactful visual presentations to align with product promotion strategy.
- Coordinated trade shows and other promotional events to raise brand awareness in the territory.
- Created sales opportunities through cold-calling and other promotional activities.
- Coached, developed and motivated team to achieve revenue goals.
Sales Technician
Custom Energized Air
Edmonton, AB
10.2019 - 11.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Implemented brand marketing and sales campaigns.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Cold-called leads and closed large number of new sales over several months.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Service Sales Rep
Cintas–First Aid & Safety
Edmonton, AB
01.2013 - 10.2019
- Territory Management || Outside Sales || Exceeding Targets
- Handpicked by senior management to support with company-wide sales and business development operations
- Promoted diverse product line that included safety equipment and systems to clients spanning across the oil & gas, retail, construction and heavy industrial sectors
- Steered high-value accounts and executed outside sales strategies to drive new account acquisition, boost revenues and promote bottom-line profits
- Revenue Generation: steered innovative marketing penetration and expansion strategies to enhance company’s product sales across Central Alberta
- Led business development initiatives that included extensive traveling across remote locations and direct engagement with community and business leaders to close deals
- Business Development executed outside sales strategies that included cold calling, prospecting and referral acquisition to increase territory growth and catapult annual sales
- Assessed client needs, analyzed consumer behavior, facilitated solutions and presented custom packages that suit their needs
- Account Management: Spearheaded 250+ total accounts across Central Alberta—spearheaded full sales cycle and oversaw existing account growth and acquisition of new accounts
- Negotiated pricing, established agreements, oversaw contract renewals, administered invoices and managed presentations to business leaders, decision makers and influences
- Relationship Management: Developed a strong relationship with internal and external stakeholders— engaged directly with high-value accounts, vendors, suppliers and sales team
- Identified targets, assessed opportunities and orchestrated improved strategies to drive growth across existing and new territories
- Vendor Engagement: Mitigated supply shortages to maximize sales—analyzed historic sales forecast, identified demands and worked closely with vendors and suppliers to ensure on-time availability of products and supplies and mitigate lost-opportunities.
Outside Sales
Fastenal Canada
Edmonton, AB
08.2008 - 01.2013
- Account Management || Relationship Management || Exceeding Targets
- Supported company’s sales operations and oversaw business development opportunities across Southern Edmonton area
- Promoted diverse product line that included nuts, bolts and consumables for clients spanning across commercial, manufacturing and industrial sectors
- Engaged directly with business, assessed needs, expanded growth and oversaw acquisition of new accounts.
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Built strong client rapport to establish diversified network of connections.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Identified prospective customers by using business directories and following leads from existing clients.
Skills
- Network Development
- New Business Opportunities
- Sales Presentation
- Customer Inquiries
- Continuous Improvement Strategies
- Consultative Selling Techniques
- Inside and Outside Sales
- Professional Relationships
- Client Satisfaction
- Maintaining Customer Database
- Lead Prospecting
- B2B Sales
- Sales Forecasting
- Professional Development
- Network development
Timeline
Territory Manager
Walter
11.2023 - Current
Sales Technician
Custom Energized Air
10.2019 - 11.2023
Service Sales Rep
Cintas–First Aid & Safety
01.2013 - 10.2019
Outside Sales
Fastenal Canada
08.2008 - 01.2013
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