Mark Dodick
Toronto,ON
Summary
A seasoned leader at Teknion, I excel in driving regional sales growth and enhancing customer experiences through strategic decision-making and innovative solutions. My expertise in channel management and staff leadership has consistently fostered strong relationships and operational excellence, achieving significant market expansion and team success.
Overview
42
42
years of professional experience
Work History
Regional Vice President, International Sales
Teknion
Toronto, Ontario
01.2009 - 08.2024
- Developed and implemented strategies to increase regional sales volume.
- Conducted regular meetings with distributors to review performance and provide guidance.
- Analyzed financial data and prepared comprehensive reports for executive review.
- Oversaw the development of budgets, forecasts, and business plans for each region.
- Participated in the creation of effective training programs for new and existing Teknion sales representatives and dealer sales representatives in the region.
- Managed recruitment activities to ensure adequate staffing levels within the region.
- Partnered with local businesses, distributors and the Architectural and Design communities to build relationships and foster growth opportunities.
- Performed market research to identify potential areas of expansion in the region.
- Monitored competitor activity to stay abreast of industry trends and developments.
- Established performance metrics that tracked progress toward goals across multiple regions.
- Built strong relationships with corporate leadership teams at head office level.
Director of Customer Experience
Teknion
Toronto, Ontario
01.2007 - 12.2008
- Developed and implemented customer-centric strategies to improve customer experience.
- Ensured customer satisfaction by providing timely resolution of complaints and inquiries.
- Managed a team of customer service representatives to ensure quality assurance.
- Conducted regular training sessions to enhance employees' knowledge on product offerings and services.
- Analyzed data from surveys, interviews, focus groups. to identify areas of improvement in the customer journey.
- Collaborated with marketing teams to design campaigns that drive customers towards desired actions or outcomes.
- Organized a dealer hotline and an Architectural and Designer Hotline.
- Created a junior sales program and an in-house lead generation program.
- Created a special engineering group to speed up requests from the field on specials.
Ontario Sales Manager
Teknion
Toronto, Ontario
01.2001 - 12.2006
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Coached, developed and motivated Teknion sales team and distribution partners to achieve year over year success.
Customer Service Senior Manager
Teknion
Toronto, Ontario
01.1996 - 12.2000
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Created detailed reports on project progress for senior management review.
- Developed long-term relationships with key stakeholders, including customers, dealers, and the Architectural and Design community.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Established effective communication channels between different departments within the organization.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
Toronto Sales Representative
Teknion
Toronto, Ontario
01.1989 - 12.1995
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Attended industry events such as conferences, seminars.
- Reviewed monthly performance against targets set by management team.
- Assisted in developing promotional materials such as flyers, brochures.
- Prepared and delivered appropriate presentations on products and services.
Customer Service and Assistant to the President
Teknion
Toronto, Ontario
06.1982 - 12.1988
- Assisted in developing and implementing long-term strategies for the organization's success.
- Assisted in the development of what Teknion was to be and it's product lines.
- Provided administrative support to the President, including scheduling and organizing meetings, preparing agendas, taking minutes, and coordinating travel arrangements.
- Managed daily workflow of incoming emails and phone calls from external stakeholders.
- Created detailed reports summarizing key findings from research projects.
- Participated in strategy sessions with senior management to discuss objectives and goals of upcoming initiatives.
- Maintained accurate records of all documents produced by the President's office.
- Collaborated with other departments to ensure successful execution of tasks assigned to them by the President.
- Monitored progress on various projects initiated by the President or his staff.
Education
Some College (No Degree) - Economics
York University
Toronto, ONSkills
- Process Improvements
- Innovation and Creativity
- Staff Leadership
- Contract Negotiations
- Operational planning
- Strategic Decision-Making
- Business Forecasting
- Solution Innovation
- Channel Management
- Leadership auditing
- Implementation Management
- Sales management
References
References available upon request.
Timeline
Regional Vice President, International Sales
Teknion
01.2009 - 08.2024
Director of Customer Experience
Teknion
01.2007 - 12.2008
Ontario Sales Manager
Teknion
01.2001 - 12.2006
Customer Service Senior Manager
Teknion
01.1996 - 12.2000
Toronto Sales Representative
Teknion
01.1989 - 12.1995
Customer Service and Assistant to the President
Teknion
06.1982 - 12.1988
Some College (No Degree) - Economics
York University
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