Mark Dickinson
Vancouver,BC
Summary
Experienced Operations Manager and dynamic team leader with a proven track record of leveraging exceptional planning and problem-solving skills to optimize business strategies and daily operations. Results-oriented and committed to fostering team development, streamlining processes, and driving productivity improvements. Recognized for outstanding customer service and communication abilities, with a talent for implementing practical, solution-focused changes that contribute to organizational success.
Overview
26
26
years of professional experience
Work History
Business Development Consultant
Grevan Ventures
05.2023 - Current
- Met with current clients to assess needs and develop improvement plans.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction, increased productivity and company profits.
- Mentored team members, cultivating a culture of continuous improvement within the organization.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Trained employees and implemented new SOPs.
Global Partnerships/Business Development Specialist
Royal Road University
09.2019 - 05.2023
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Promoted partnerships and recruited students by travelling extensively to partner institutions and recruitment events.
- Hosted webinars and face-to-face events and presentations.
- Drove process improvements within the organization by assessing current systems and recommending enhancements where needed.
- Managed budget allocations effectively to maximize ROI on marketing initiatives while minimizing unnecessary expenses.
- Negotiated contracts with partnered clients, securing favorable terms that maximized profits while maintaining strong relationships.
- Used a CRM to handle current portfolio and prospective leads.
Program Coordinator
Royal Roads University
02.2018 - 09.2019
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and students, fostering a knowledgeable and cohesive team environment.
Financial Accounting Specialist
Royal Road University
01.2010 - 01.2018
- Enhanced financial accuracy by performing reconciliations, adjusting journal entries, and maintaining updated records.
- Assisted in the preparation of annual budgets and periodic forecasts to provide valuable insights into the institution's performance.
- Proactively identified potential areas for process improvement within the finance department by analyzing workflows, redundancies, and inefficiencies.
- Served as a reliable resource for junior staff members, providing guidance on complex accounting issues and supporting their professional development.
- Collaborated with cross-functional teams to identify cost-saving measures and improve overall financial performance.
Operation and Finance Coordinator
Royal Roads University
09.2008 - 12.2009
- Collaborated with team members to coordinate complex projects, successfully meeting deadlines without compromising quality.
- Facilitated cross-functional collaboration by working closely with other departments on financial matters.
- Supported cash flow management for annual donations, sales and grants.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Operations Manager
Thrifty Foods
01.2001 - 08.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
HR Generalist
Thrifty Foods
06.1998 - 12.2000
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Education
Certificate - Accounting And Business Management
Camosun College
Victoria, BCCertificate - Forklift Certification Trainer
Leavitt Machinery
Coquitlam, BCGraduate Certificate - Project Management
Royal Roads University
Victoria02-2021
Skills
- Customer service
- Time management
- Inventory Management
- Employee Training
- Budgeting and financial management
- Problem-solving abilities
- Multitasking
- Organizational skills
Timeline
Business Development Consultant
Grevan Ventures
05.2023 - Current
Global Partnerships/Business Development Specialist
Royal Road University
09.2019 - 05.2023
Program Coordinator
Royal Roads University
02.2018 - 09.2019
Financial Accounting Specialist
Royal Road University
01.2010 - 01.2018
Operation and Finance Coordinator
Royal Roads University
09.2008 - 12.2009
Operations Manager
Thrifty Foods
01.2001 - 08.2008
HR Generalist
Thrifty Foods
06.1998 - 12.2000
Certificate - Accounting And Business Management
Camosun College
Certificate - Forklift Certification Trainer
Leavitt Machinery
Graduate Certificate - Project Management
Royal Roads University
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