Mark D. Bertram
Regina,SK
Summary
Dynamic, detail-oriented professional with extensive experience in vendor relationship management and technical estimation at Custom Hardware Dist. Ltd. Proven track record in delivering accurate project quotations and resolving customer complaints effectively. Skilled in inventory management and fostering strong customer relationships, ensuring operational excellence and client satisfaction.
Overview
27
27
years of professional experience
Work History
Department Manager
Custom Hardware Dist. Ltd./Security Key & Lock Ltd.
Regina, Saskatchewan
07.2017 - Current
- Fostered and maintained strong relationships with Vendors to ensure reliable product sourcing.
- Provided accurate and timely project quotations to customers.
- Resolved any customer complaints promptly and professionally, in order to maintain good relationships with them.
- Inventory control, shipping/receiving.
- Locksmithing.
Order Desk/Inside Sales
Westburne Electric Ltd.
Regina, SK
03.2016 - 07.2017
- Customer service in person and via telephone.
- Processing of customer orders in a timely and efficient manner.
Division 8 Project Estimator/Sales
Shanahan's Limited Partnership
Regina, SK
02.2014 - 03.2016
- Customer service/counter sales to walk-in and account customers.
- Customer service and sales via telephone and E-mail.
- Data entry of Sales Orders and Quotations.
- Outside Sales calls to account customers.
- Provided in-house Locksmithing services.
Technical Estimator / Sales
CP Distributors
Edmonton/Regina, AB/SK
03.2012 - 01.2014
- Read blueprints and technical documents in order to quote a project with Doors, Frames, Finish Hardware, and Construction Specialties.
- Data entry of information to produce an accurate quote for the Contractor.
- Dealing with Contractor issues and orders via telephone and E-mail.
- Outside sales/Customer Service maintaining several property management accounts in person, via telephone and E-mail.
- Provided in-house Locksmithing services.
Site Locksmith
Oxford Properties Group Ltd. / Aspen Properties Ltd.
Edmonton, Canada
12.2003 - 01.2012
- Maintained Lock Shop for a large commercial site
- Purchased and maintained shop inventory (Avg. $70,000 annual)
- Duplicating keys, pinning of locks/cylinders, installation and repair of locks, door closers, exit devices, and other related hardware.
Order Desk/Inside Sales
Eecol Electric Ltd.
Edmonton, AB
09.2001 - 12.2003
- Customer service in person and via telephone.
- Processing of customer orders in a timely and efficient manner.
Maintenance / Electrical Technician
Johnston Controls Ltd.
Edmonton, Canada
12.1998 - 09.2001
- Maintenance of various building mechanical systems (filter changes, belt changes, chiller and boiler cleaning, etc.)
- Electrical maintenance duties (ballast changes, breaker changes, and other related electrical repairs)
Education
Electrical Apprenticeship -
S.I.A.S.T.
Moose Jaw, Sask.05.1988
Certificate in Electrical -
Sask Polytech(Formerly S.T.I.)
Moose Jaw, Sask.02.1986
High School -
Luther College High School
Regina, Sask.06.1985
Skills
- Vendor relationship management
- Project quotations
- Customer complaint resolution
- Technical estimation
- Inventory management
- Customer relationship management
References
- G.J.(Jim) Park (Retired) Regina, SK 306-584-9129
- Anne Miller, SGI Bodily Injury Adjuster, Regina, SK 1-250-377-5585
Timeline
Department Manager
Custom Hardware Dist. Ltd./Security Key & Lock Ltd.
07.2017 - Current
Order Desk/Inside Sales
Westburne Electric Ltd.
03.2016 - 07.2017
Division 8 Project Estimator/Sales
Shanahan's Limited Partnership
02.2014 - 03.2016
Technical Estimator / Sales
CP Distributors
03.2012 - 01.2014
Site Locksmith
Oxford Properties Group Ltd. / Aspen Properties Ltd.
12.2003 - 01.2012
Order Desk/Inside Sales
Eecol Electric Ltd.
09.2001 - 12.2003
Maintenance / Electrical Technician
Johnston Controls Ltd.
12.1998 - 09.2001
Electrical Apprenticeship -
S.I.A.S.T.
Certificate in Electrical -
Sask Polytech(Formerly S.T.I.)
High School -
Luther College High School