Mark C. Saldivar
San Digo
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
San Diego Brewing Co.
11.2023 - Current
- Helped to improve sales from previous ownership to new ownership from $1.1M (2023) to $2.5M (2024). On pace for $3M (2025)
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Owner/Operator
The Hop Stop
01.2018 - 05.2024
- Built the business from the ground up over an almost 3 years period.
- Negotiated favorable lease terms for the restaurant location resulting in reduced overhead costs and increased profitability.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Recruited, hired, and trained talented staff to fill vacancies.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily activities of restaurant of 20+ employees.
- Maintained positive relationships with local community and government officials.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Customer Service Manager
Grail
02.2023 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Success Manager
Invitae
07.2019 - 06.2022
- Dedicated Account Manager to healthcare accounts for the western United States.
- Maintain client account ordering on daily, weekly, and monthly basis.
- Monitoring ordering analytics on a weekly and monthly basis to focus future account visits with field sales team members.
- Managed any issues with account’s ordering our genetic tests daily.
Key Account Manager
Human Longevity, Inc.
07.2015 - 07.2019
- Dedicated Account Leader responsible for ensuring account onboarding, collaboration meetings, and managing all internal activities related to client’s project.
- Maintain and monitor client’s expectations by scheduling quarterly and annual meetings to review KPI’s, increase efficiency, and mine for opportunities for future business.
- Primary investigator related to any issues or problems with client or account deliverables; would develop corrective action immediately and coordinate a preventative plan to avoid future issues or problems.
- Promoted to lead the case management team for newly launched oncology product in Q1 2017; managing specimen collection kit logistics, specimen retrieval, issue resolution, and case reporting.
- Logistics lead for Pediatric Rare Disease and Well Adult Whole Genome research protocols.
Manager, Field Operations
Sequenom Laboratories
08.2011 - 07.2015
- Primary client care contact and liaison between 30+ international partners and internal teams for onboarding set-up, maintaining supply orders, monthly volume reporting, and identifying issues proactively.
- Managed supply distribution using Salesforce.com for complete logistical tracking and inventory management.
- Managed multiple Field Operation Six Sigma projects involving internal cross functional teams with high impact on lab and sales operations efficiency improvements.
- Managed support operations to a network of 500+ phlebotomy facilities to ensure reliable, consistent, and quality sample processing services.
- Developed KPI management reports for Field Operation monthly analysis.
- Negotiated vendor and laboratory network contracts.
Sample Bank Supervisor & Research Associate
Alere
01.2006 - 01.2011
- Developed clinical sample team from 3 team members to 1 lead and 6 laboratory technicians.
- Managed clinical sample receiving, processing, inventory, and distribution of 20,000 samples per quarter.
- Managed and maintained Sample Bank database of confidential subject sample information for 500K samples in 30+ unit freezer farm.
- Managed multiple high-priority Sample Bank projects daily, prioritized assignments according to company goals, and allocated resources to complete projects in timely manner for delivery to internal stakeholders.
- Project Lead for all process improvements leading to 10% increase sample receiving and 15% increase in distribution from 2009 to 2010.
- Collaborated with Senior Manager in budget planning which resulted in completing fiscal year 5% under budget.
- Designed, tested, and launched software application for sample tracking and receiving.
- Created SOP’s for all sample bank operational processes.
Education
Bachelor of Science - Biology
San Diego State University
San Diego, CA12.2005
Skills
- Operational efficiency management
- Stock management
- Food safety compliance
- Proficient in Microsoft Office Suite
- Proficient in Salesforcecom
- Workforce management
- Recruitment decision-making
Accomplishments
- New Owners Restaurant Management - Improved sales from $1.1M (2023) to $2.5M (2024) and currently on pace for $3M (2025)
- Business Owner – Managed the construction of The Hop Stop from 2018-2020
- Sales Support – Supported the western United States sales territory for Cardiology/Neurology/Pediatrics division and increased sales 58% from 2020 to 2021 at Invitae
- AstraZeneca Collaboration – Executed strategic plan from early pilot study in 2017 to full sequencing capacity in 2018, generating $1.7M in revenue in 2018 and signed agreements for $4.75M in 2019
Certification
- UCSD Project Management – 2 courses complete
- Six Sigma Certification at Sigma Quality Management
- UCSD Manager’s Toolkit Certification
- FDA Clinical Trial Requirements, Regulations Compliance and GCP 2010-Conference
Timeline
Restaurant General Manager
San Diego Brewing Co.
11.2023 - Current
Customer Service Manager
Grail
02.2023 - 09.2023
Customer Success Manager
Invitae
07.2019 - 06.2022
Restaurant Owner/Operator
The Hop Stop
01.2018 - 05.2024
Key Account Manager
Human Longevity, Inc.
07.2015 - 07.2019
Manager, Field Operations
Sequenom Laboratories
08.2011 - 07.2015
Sample Bank Supervisor & Research Associate
Alere
01.2006 - 01.2011
Bachelor of Science - Biology
San Diego State University
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