Mark Cruz
High River
Summary
With a proven track record at Carstar High River, I excel in damage assessment and cost estimation, enhancing customer satisfaction through effective communication and negotiation. My leadership at ANC Group ensured KPI achievement, showcasing my ability to manage teams and processes efficiently. Skilled in auto body repair and insurance procedures, I consistently drive service excellence and revenue growth.
Overview
20
20
years of professional experience
Work History
Collision Estimator
Carstar High River
05.2024 - Current
- Inspect vehicles: Examine damaged vehicles and collaborate with technicians
- Calculate costs: Estimate the cost of labor, parts, and more
- Communicate with customers: Explain costs and repairs to customers, and communicate with insurance adjusters and technicians
- Negotiate costs: Negotiate costs with customers, insurance adjusters, and technicians
- Prepare insurance forms: Prepare insurance forms to indicate repair cost estimates and recommendations
- Develop repair plans: Help develop repair plans and coordinate the timing of work
Shipper/Parts Receiver
Rocky Mountain Equipment
05.2023 - 05.2024
- Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Checked shipments against paperwork and signed documents.
- Coordinated storage locations and product movements.
Jr. Automotive Service Advisor
Okotoks Honda
09.2022 - 05.2023
- Customer service: Greeting customers, explaining services, and ensuring customer satisfaction
- Repair needs: Listening to customers describe problems, documenting issues, and relaying information to mechanics
- Repair estimates: Calculating repair costs, including materials, labor, and deductibles
- Repair orders: Preparing repair orders that describe the issues, repairs, and services required
- Customer updates: Contacting customers to provide updates on the status of their vehicle's repairs
- Warranty and service contracts: Verifying coverage and explaining provisions and exclusions
- Maintenance advice: Advising customers on proper car maintenance and how to take care of their vehicles
- Customer complaints: Resolving customer complaints after repairs
- Marketing: Finding new customers and marketing dealership services
- Insurance: Verifying that cars brought to the dealership have insurance coverage
- Test drives: Testing drive cars to confirm repairs have been done correctly
- Office duties: Performing general office duties, such as receiving complaint logs and selling merchandise
Group Service Manager
ANC Group of Companies
09.2018 - 06.2022
- Handled the aftersales operations of company's Ford and Suzuki branches.
- Making sure that all KPI's set by the the manufacturers are being met.
- Monitored the performance of all the Service Managers directly reporting to me.
- Met with customers if necessary to discuss service needs and come-up with a solutions on their concern.
Automotive Service Manager
All British Cars Dba Jaguar Land Rover
10.2017 - 08.2018
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
Automotive Service Manager
Michigan Motors Inc. Dba Ford Libis
08.2012 - 07.2017
Service Advisor ( Mechanical and Body Repair)
Michigan Motors Inc. Dba Ford Libis
04.2005 - 07.2012
Education
Bachelor of Science - Business Administration And Management
Far Eastern University
Manila, Philippines03-2005
Skills
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Vehicle Inspection
- Estimating Techniques
- Parts Ordering
- Claims Processing
Languages
English
Full Professional
Timeline
Collision Estimator
Carstar High River
05.2024 - Current
Shipper/Parts Receiver
Rocky Mountain Equipment
05.2023 - 05.2024
Jr. Automotive Service Advisor
Okotoks Honda
09.2022 - 05.2023
Group Service Manager
ANC Group of Companies
09.2018 - 06.2022
Automotive Service Manager
All British Cars Dba Jaguar Land Rover
10.2017 - 08.2018
Automotive Service Manager
Michigan Motors Inc. Dba Ford Libis
08.2012 - 07.2017
Service Advisor ( Mechanical and Body Repair)
Michigan Motors Inc. Dba Ford Libis
04.2005 - 07.2012
Bachelor of Science - Business Administration And Management
Far Eastern University
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