Mark Cottringer
Self Employed
Niagara Falls,Ontario
Summary
Energetic people person with 10+ years experience bartending in large-scale casual dining establishments as well as night clubs. A talented bartender with exceptional people skills and passionate about exceeding customer expectations by providing the highest quality of service. Smart Serve Certification updated April 2023.
Overview
26
26
years of professional experience
Work History
Probation /Parole Officer
Ontario Government - Ministry Of Justice
2006.03 - 2015.09
- Supervised case loads as high as 100 clients released from jail or appropriate for community supervision.
- Completed assessments for each client to determine risk.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Correctional Officer
Ontario Government - Ministry Of Justice
2002.06 - 2006.02
- Provided custody, supervision and aided in rehabilitative programs for 400 adult inmates.
- Prepared daily reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations with offenders.
- Senior officer who organized daily search teams to identify and confiscate contraband.
Production Line Worker
Ford Motor Company
1996.07 - 2002.05
- Assembled prefabricated motor vehicle components continually exceeding 90% annual completion quotas.
- Operated robotic machinery and air powered tools to achieve perfection as per engineering specs.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
Bartender
Hogans Restaurant
1995.09 - 1996.09
- Created and mixed unique and interesting cocktails for customers including bar specials.
- Developed strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote customer loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain a talented team.
Head Bartender
Velvet Night Club
1993.02 - 1995.09
- Responsible for sales, customer service and scheduling for 20 employees in this large capacity night club.
- Enhanced financial performance by 17% annually through strict stock monitoring, promoting bar specials and anticipating relevant sales trends.
- Implemented appropriate conflict resolution skills with intoxicated or hostile clientele utilizing communication and effective listening skills.
- Implemented financial controls to minimize theft and maintain accurate accounts.
- Compliant with health codes, sanitation requirements and licensing regulations.
Bartender
Shaboom Restaurant/Night Club
1989.05 - 1993.02
- Maintained seamless beverage services, inventory management and customer service during day and night shifts.
- Provided guests with a positively memorable experience by advising diners on food menu items and drink specials.
- Skillfully prepared standard as well as exotic mixed beverages in a timely manner to maximize profits.
- Ensured a clean and organized bar and dining area.
Education
Bachelor of Arts - Sociology
Brock University
St. Catharines, ON09.1994
Advanced Diploma - Police And Justice Studies
Niagara College
Welland, ON09.1992
Skills
- Assisted customers in making food and beverage choices according to taste, dietary restrictions, and daily specials.
- Strong interpersonal and critical thinking skills.
- Excellent written and verbal communication skills.
- Strong customer service knowledge.
- Strong knowledge of mixology and food and fine pairings
- Completed Smart Serve course April 2023.
Timeline
Probation /Parole Officer
Ontario Government - Ministry Of Justice
2006.03 - 2015.09
Correctional Officer
Ontario Government - Ministry Of Justice
2002.06 - 2006.02
Production Line Worker
Ford Motor Company
1996.07 - 2002.05
Bartender
Hogans Restaurant
1995.09 - 1996.09
Head Bartender
Velvet Night Club
1993.02 - 1995.09
Bartender
Shaboom Restaurant/Night Club
1989.05 - 1993.02
Bachelor of Arts - Sociology
Brock University
Advanced Diploma - Police And Justice Studies
Niagara College
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