Mark Coronado
Brawley
Summary
Resourceful professional in management, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
9
9
years of professional experience
Work History
Retail Associate Manager
T-Mobile
Brawley
03.2017 - 08.2025
- Assisted in daily store operations and customer service tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented customer service standards to ensure a positive shopping experience.
- Conducted periodic audits of the store for compliance with company policies and procedures.
- Scheduled shifts for staff according to business needs.
- Supported inventory management by restocking merchandise regularly.
- Handled customer inquiries and resolved issues promptly.
Member Service Representative
Planet Fitness
El Centro
07.2016 - 03.2017
- Assisted members with account inquiries and service requests.
- Resolved member issues through effective communication and problem-solving.
- Provided feedback to management on member concerns and service improvements.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Handled customer complaints in an efficient and courteous manner.
- Participated in team meetings to discuss customer service strategies and goals.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
Education
Some College (No Degree) - Associates in Science
Imperial Valley College
Imperial, CA12-2026
Licensed Vocational Nurse - Nursing Practice
California Nurses Educational Institute
Palm Desert, CA07-2026
High School Diploma -
Brawley Union High School
Brawley, CA06-2016
Skills
- Patient care
- Effective communication
- Customer service
- Conflict resolution
- Time management
- Team building
- Organizational skills
- Operations management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retail Associate Manager
T-Mobile
03.2017 - 08.2025
Member Service Representative
Planet Fitness
07.2016 - 03.2017
Some College (No Degree) - Associates in Science
Imperial Valley College
Licensed Vocational Nurse - Nursing Practice
California Nurses Educational Institute
High School Diploma -
Brawley Union High School