Mark Kristoffer Castillo
Moreno Valley,CA
Summary
Team-oriented professional bringing 13 years in management, staff development, customer service and conflict resolution. Known for delivering growth and ensuring consistency through communication, leadership and problem-solving skills, making an adaptable asset to any organization.
Overview
6
6
years of professional experience
Work History
Training Manager
TOPGOLF GROUP TOPGOLF USA LLC
Ontario, CA
07.2025 - Current
- Scheduled and onboarded new hires and current employees comprehensive training programs for staff across multiple departments.
- Facilitated onboarding sessions and company wide updates all employees to to enhance company culture and stay up to date on all enhancements to work force.
- Worked individually on a schedule of over 300+ employees and scheduling daily online learning or in person facilitated learning to stay compliant with mandated training assignments and state certifications.
- Hosted hiring events as large as 50+ potential candidates and coordinated a 1-2 week onboarding and training schedule for any new hires.
- Oversaw a 15-20 person team of trainers who would provide quality operations training for new employees.
Hospitality Manager – Bayhost Department (Server)
TOPGOLF GROUP TOPGOLF USA LLC
Ontario, CA
03.2024 - 07.2025
- Work amongst employees in my department to assess and evaluate performance based off survey scores and results.
- Engage with guest daily to ensure quality of service is met with satisfaction and fun to lead to potential repeated opportunities for business.
- Maintain proper scheduling of over 100+ bayhosts with venues forecasted labor on a week-to-week basis to be cohesive with venue needs and demands.
- Provide scheduled quarterly 1-on-1’s with Team Leads to focus on personal and work goals that target improvements amongst our hourly management team.
Team Lead
TOPGOLF GROUP TOPGOLF USA LLC
Ontario, CA
03.2022 - 03.2024
- Currently assigned to the “Bayhost Department” as area of focus in management. Oversee all operations and procedures are followed within company training guidelines.
- Main focus was to oversee workflow of floor assignment per scheduled shift to ensure quality control of all products and service.
- Provide constructive feedback to upper management to help develop and grow overall satisfactory scores of guest surveys and concerns.
- Use previous experience as Bayhost Shift Lead in the company to help target individual and group work ethic to raise the standard of all expectations from one of the key components in the Topgolf Venue.
Assistant Manager (Training Store Manager)
GRIDDLE MONGOLIAN GRILL
Rancho Cucamonga, CA
03.2020 - 12.2020
- Provide and update proper social distancing procedures when handling food between guests and staff to ensure safe food handling process (due to Covid-19)
- Responsible for updating training procedures for all operational duties due to Covid-19.
- Tallied food inventory nightly to ensure proper quantity of food was ready to be prepped for use throughout the working week.
Skills
- New hire on-boarding
- Program optimization
- Coaching and mentoring
- Adaptive learning
- Training facilitation
- Customer service
- Decision-making
Accomplishments
- Used Microsoft Excel to develop off site certification tracking.
- Organized scheduling team of 300+ staff members including manager upwards for compliancy with training.
- Trained more than 100+ full time and part time employees.
FOH Employee of the year 2022 (Bronze)
Bronze in 2022
Silver in 2024
Timeline
Training Manager
TOPGOLF GROUP TOPGOLF USA LLC
07.2025 - Current
Hospitality Manager – Bayhost Department (Server)
TOPGOLF GROUP TOPGOLF USA LLC
03.2024 - 07.2025
Team Lead
TOPGOLF GROUP TOPGOLF USA LLC
03.2022 - 03.2024
Assistant Manager (Training Store Manager)
GRIDDLE MONGOLIAN GRILL
03.2020 - 12.2020