Dynamic leader with a proven track record at RBC Royal Bank, adept in business development and staff management. Excelled in setting ambitious goals, surpassing targets, and leading a team of 19 to enhance productivity and customer service. Skilled in marketing and brand management, consistently implementing innovative strategies to drive growth and performance. Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.