MARK BURAI

• Conducted regular patrols, monitored surveillance cameras, and responded to alarms and disturbances.
• Assisted law enforcement in making arrests and investigating criminal activities.
• Worked closely with undercover detectives, CBSA agents, and tactical units.
• Dealt with a variety of high-risk situations, including human trafficking, medical emergencies, organized crime, and mental health crises.
• Conducted narcotics investigations and collaborated with local law enforcement agencies.
• Assisted in court proceedings by providing evidence and testimony.
• Conducted high-risk arrests involving weapons

• Assisted in numerous high-risk investigations, including organized crime, which resulted in the successful apprehension and conviction of multiple offenders, significantly reducing losses for the company.

• Worked closely with Hamilton Police, providing critical assistance in major organized crime cases

• Conducted thorough internal investigations, identifying and addressing potential employee theft and fraudulent activities, resulting in substantial cost savings for the company.

• Developed and implemented innovative loss prevention strategies that reduced inventory shrinkage by hundreds of thousands of dollars annually.

• Responded effectively to medical emergencies and safety incidents, utilizing first aid and CPR skills to provide immediate assistance to customers and colleagues.

• Assisted in the development and delivery of training programs for store associates, ensuring a heightened level of awareness and compliance with loss prevention protocols.

• Utilized expensive CCTV to monitor store activity, identify potential risks, and take proactive measures to prevent theft and fraud.

• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Conducted regular patrols of key areas to spot and control security concerns
• Followed Limeridge Mall's policies and procedures
• Administered First Aid, attended to shoppers medical emergencies

• Assisting Hamilton Police officers and specialized unit members in various aspects of training, including setting up classrooms, organizing training materials, and ensuring a safe and effective training environment.
• Supporting officers in firearms training, including maintaining and cleaning gun range, pistol shell clean up, range maintenance
• Collaborating with different police units to assist in specialized training sessions, such as those related to use of force, tactical operations, and de-escalation techniques in defensive tactics.
• Participating in training sessions, such as Non-Violent Crisis Intervention, to improve my own skills and knowledge in high risk mental health situations and de-escalation scenarios, contributing to the overall effectiveness of the training program.