Mark Brown
Summary
Dynamic technician with a proven track record, excelling in troubleshooting and customer service. Recognized for enhancing system performance and training teams effectively. Adept at implementing process improvements and maintaining high safety standards, showcasing strong attention to detail and problem-solving skills in fast-paced environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Communications/ Foreman
BKS Cablecom
11.1998 - 08.2009
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Technician/Journeyman/Foreman
4th Utility Communications
08.2009 - Current
- Ensured workplace safety through strict compliance with established protocols.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Apprentice/Journeyman/Foreman
Spectrum
07.1995 - 11.1998
- Ensured workplace safety through strict adherence to established protocols.
- Implemented process improvements to streamline daily operations.
- Enhanced communication by implementing a centralized platform for logging technical issues.
- Delivered expert technical guidance to project teams, facilitating successful project outcomes.
Education
Electronics Communication Technician -
I.T.A. Industry Training Authority
British Columbia 02.2009
Skills
- Ty Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Customer interaction
- Quality control
- Documentation and reporting
- System troubleshooting
- Heavy lifting
- Repair services
- Team Training
- Relationship building
- Problem-solving
- Attention to detail
- Work Planning and Prioritization
- Mechanical aptitude
Languages
English
Full Professional
Accomplishments
I’d have to say in my opinion probably my best accomplishments were building customer relations. While working at spectrum network services, I believe I helped secure a relationship and ongoing service work and projects, with The City Of Surrey. At BKS, I developed single-handedly relationships with the Fraser health authority and a data management firm known as Global Relay. There were definitely many more, but those are the ones that stand out. When I moved on to 4th Utility, Global Relay were so comfortable dealing with me that they actually followed me to this company. Since then each year we have and continue to do multiple projects with this ever expanding firm. One of my other biggest accomplishments while working for 4th Utility is, I would have to say, building our relationship with one of the companies biggest customers which is the Burnaby school district. In closing, I would have to say that I had a slight hand in securing and gaining our trust and doing business with Translink.
Certification
Certificate of Apprenticeship training in the trade of Electronics Communication Technician
Certificate of Qualification in the trade or occupation of Electronics Communication Technician
IBDN-201 course IBDN Project Management and Audit
IBDN-745 course N.I.C.E. Optical Fiber course
IBDN-725 course N.I.C.E. UTP Copper Installation
AMP-ACT: INSTALLING AND CONNECTORIZING LAN CABLING SYSTEMS
AMP ACT 2- Certifying and Troubleshooting LAN Cabling Systems
AMP ACT 3- Designing LAN Cabling Systems
CCTV and CCTP certification
Ortronics Certification Training
Status Solutions Technical Training
Panduit Certification Training
Timeline
Technician/Journeyman/Foreman
4th Utility Communications
08.2009 - Current
Communications/ Foreman
BKS Cablecom
11.1998 - 08.2009
Apprentice/Journeyman/Foreman
Spectrum
07.1995 - 11.1998
Electronics Communication Technician -
I.T.A. Industry Training Authority
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