Summary
Overview
Work History
Education
Skills
Languages
Coaching
Timeline
Generic

Mark Brohman

Guelph,ON

Summary

Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Owner/Operator

Shoeless Joe's Sports Grill
10.2005 - Current
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily activities of restaurant and 45 employees.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues

Owner/Operator

Shoeless Joe's Sports Grill
08.2016 - 04.2018
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.

Owner/Operator

Shoeless Joe's Sports Grill
06.2013 - 09.2016
  • Managed day-to-day business operations.

Assistant Grocery Manager

Real Canadian Wholesale Club
05.2005 - 11.2006
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.

Education

Bachelor of Arts - Criminal Justice And Public Policy

University of Guelph
Guelph, On
05.2003

Skills

  • Operations Management
  • Personnel Management
  • Financial Planning
  • Operations Oversight
  • Business Planning
  • Staffing
  • Documentation and Reporting
  • Negotiation
  • Marketing Strategy Development
  • Relationship Management
  • Payroll Processing
  • Staff Training and Development

Languages

English

Coaching

Head Coach - Aberfoyle Wolfpack Elite Baseball 2022- Present

Timeline

Owner/Operator

Shoeless Joe's Sports Grill
08.2016 - 04.2018

Owner/Operator

Shoeless Joe's Sports Grill
06.2013 - 09.2016

Owner/Operator

Shoeless Joe's Sports Grill
10.2005 - Current

Assistant Grocery Manager

Real Canadian Wholesale Club
05.2005 - 11.2006

Bachelor of Arts - Criminal Justice And Public Policy

University of Guelph

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Mark Brohman