Overview
Work History
Education
Skills
Timeline
Generic

Mark Borges

San Francisco

Overview

5
5
years of professional experience

Work History

Fish Sommelier/Captain

Estiatorio Ornos By Michael Mina
09.2021 - 04.2024
  • San Francisco’s first ever Fish Sommelier.
  • Sold any exotic fish specials the restaurant receives from vendors.
  • Help guest understand differences between fish and help select the best one for them.
  • Experience in breaking down and preparing fish.
  • Assist GM in any way to make sure guest are happy and service is flawless.
  • Supervise, mentor, and train FOH.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.

Taskforce Manager

Mina Group
04.2024 - Current
  • Implemented quality control measures to maintain high standards in task force operations and outputs.
  • Spearheaded change management efforts, successfully navigating through organizational transitions and challenges.
  • Streamlined communication across departments for improved collaboration and task force efficiency.
  • Fostered a positive work environment by promoting teamwork, open communication, and professional development opportunities.
  • Coordinated training programs to enhance skill sets and improve overall team capabilities.

Food Expediter

Mina Family Kitchen
09.2020 - 07.2021
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Maintained speed of service for food orders while minimizing errors.
  • Trained new expeditors and food runners according to company policies and standards.

Food Runner

International Smoke By Michael Mina
04.2019 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Expedited service for Chef to keep and maintain flow of food.

Education

Some College (No Degree) - Engineering (Pre-Engineering)

University of Missouri - Columbia
Columbia, MO

Skills

  • Guest Satisfaction
  • Team Leadership Expertise
  • Calm and Pleasant Demeanor
  • Comfortable with Dolce, Avero, Microsoft Excel, Microsoft Word, SevenRooms, OpenTable, Micros, Spot on, Tripleseat, and InDesign
  • Problem-solving skills
  • Able to adapt to any environment quickly and professionally

Timeline

Taskforce Manager

Mina Group
04.2024 - Current

Fish Sommelier/Captain

Estiatorio Ornos By Michael Mina
09.2021 - 04.2024

Food Expediter

Mina Family Kitchen
09.2020 - 07.2021

Food Runner

International Smoke By Michael Mina
04.2019 - 03.2020

Some College (No Degree) - Engineering (Pre-Engineering)

University of Missouri - Columbia

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Mark Borges