Mark Boore
Citrus Heights
Summary
Results-driven store manager with a proven track record in operational excellence and cash handling. Demonstrated ability to streamline processes and enhance team performance, ensuring top-tier service quality and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Crew Member
Round Table Pizza
Citrus Heights, CA
08.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction with orders and dining experience.
- Operated kitchen equipment efficiently, maintaining high standards of cleanliness and food safety protocols.
- Assisted in training new crew members on operational procedures and best practices for service quality.
- Collaborated with team to maintain inventory levels, restocking supplies as needed during peak hours.
Assistant Store Manager
Round Table Pizza
Sacramento, CA
07.2022 - 08.2024
- Supervised daily operations, ensuring smooth workflow and high service quality.
- Trained and mentored new staff, enhancing team performance and customer satisfaction.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Coordinated staff schedules, balancing labor costs with operational needs efficiently.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Monitored financial transactions, ensuring accuracy in cash handling procedures.
Store Manager
Round Table Pizza
Sacramento, Ca
08.2001 - 06.2022
- Led daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices in food safety and sanitation.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented staff scheduling systems to improve labor efficiency and coverage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Associate of Arts -
American River College
Sacramento, CAHigh School Diploma -
Mesa Verde
Citrus Heights, CASkills
- Customer service
- Teamwork and collaboration
- Cash handling
- Cleaning
- Taking orders
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Inventory counts
Timeline
Crew Member
Round Table Pizza
08.2024 - Current
Assistant Store Manager
Round Table Pizza
07.2022 - 08.2024
Store Manager
Round Table Pizza
08.2001 - 06.2022
Associate of Arts -
American River College
High School Diploma -
Mesa Verde