Mark Bileinger Agreda
Markham,ON
Summary
Diligent Assistant Store Manager with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Fortinos Supermarket
05.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Pizza&Bread Manager
Fortinos
02.2018 - Current
- Responsible for effective operation of the department by maximizing sales and gross profit.
- Overseas ordering, production, merchandising of all carvery products and ensuring attractive displays to maintain and increase sales.
Carvery Manager
Fortinos
04.2017 - 02.2018
- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation.
- Providing the best quality products and ensuring personalized experience while achieving maximum sales and profit with creative maximum sales and profit with creative product.
Branch Manager
Max's Restaurant
02.2010 - 02.2016
- Takes responsibility for the business performance of the restaurant.
- Analyzes and plans restaurant's sales levels and profitability.
- Organizes marketing activities such as promotional events.
- Prepares reports at the end of the week that includes staff control, food control and sales.
- Recruit, train, manage and motivate staff.
- Maintains high standards of quality control, hygiene and health and safety.
- Checks stock levels, order supplies and prepare cash drawers and petty cash.
Manager
East Side Marios
10.2015 - 01.2016
- Deliver the professional greeting of visitor to the highest standards.
- Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of the house service.
- Evaluating the effectiveness and reporting on the metric of all such programs to general manager.
Education
Police foundation - undefined
Seneca College
King City05.2015
Skills
- Enthusiastic, cooperative and reliable
- Self-motivated; sets effective priorities to achieve immediate and long-term goals
- Ability to multitask and adapt to any situation
- Proficient in assigning duties and scheduling shifts
- Great leadership and management skills
- Hardworking and energetic with excellent communication, interpersonal skills communication, interpersonal skills and mathematical skills
- Able to work in a fast paced environment
- Ability to recruiting, training and supervising staff
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Team building and leadership
- Store operations
- Mentoring and coaching
- Work Planning and Prioritization
Certification
- Toronto Institute of Bartending (January 2015) Bartending Certificate
- Smart Serve Certificate Passport to Safety Certificate
Timeline
Assistant Store Manager
Fortinos Supermarket
05.2023 - Current
Pizza&Bread Manager
Fortinos
02.2018 - Current
Carvery Manager
Fortinos
04.2017 - 02.2018
Manager
East Side Marios
10.2015 - 01.2016
Branch Manager
Max's Restaurant
02.2010 - 02.2016
Police foundation - undefined
Seneca College
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