Mark Belen
Milton,Canada
Summary
Results-oriented Customer Support Specialist with expertise in issue resolution and client satisfaction enhancement. Proficient in CRM software and skilled in communication and problem-solving. Strong collaborator in team environments, adapting to dynamic demands while maintaining high operational standards.
Overview
4
4
years of professional experience
Work History
Warehouse Associate And Forklift Operator
Conestoga Cold Storage
01.2017 - 01.2019
- Operated various types of forklifts and material handling equipment, maintaining a 100% safety record over three years.
- Conducted regular equipment maintenance checks, ensuring operational efficiency and preventing downtime.
- Successfully coordinated the loading and unloading of shipments, achieving a 98% on-time delivery rate.
- Www.coldstorage.com
Customer Support Specialist
WESCO
01.2017 - 06.2017
- Achieved high customer satisfaction through efficient resolution of inquiries.
- Streamlined support processes by collaborating with cross-functional teams.
- Increased team cohesion by training new members on protocols and systems.
- Identified service improvement opportunities by analyzing customer feedback trends.
- Resolved customer concerns collaboratively, enhancing overall service quality.
Material Handler And Forklift Operator
WESCO International Inc.
01.2015 - 01.2017
- Achieved 99% order fulfillment accuracy through proficient equipment operation.
- Reduced material waste by 15% with effective inventory management strategies.
- Maintained OSHA compliance, ensuring zero workplace accidents throughout employment.
- Minimized equipment downtime by 20% through regular inspections and maintenance.
- Streamlined loading and unloading processes, improving turnaround time by 30%.
Education
Associate Degree - Chemical Engineering Technology
Seneca College
06.2013
High School Diploma - undefined
Loyola Catholic Secondary School
01.2006
Certificate - Machine Learning
Amazon Certificate
Online02-2024
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Help desk support
- Active listening
- [Product or service] support
- Technical troubleshooting
- Social media support
- Time management
- Customer service excellence
- Empathy and patience
- Adaptability and flexibility
- Decision-making
- Remote support tools
- Microsoft windows and office
- Teamwork and collaboration
Languages
English
Timeline
Customer Support Specialist
WESCO
01.2017 - 06.2017
Warehouse Associate And Forklift Operator
Conestoga Cold Storage
01.2017 - 01.2019
Material Handler And Forklift Operator
WESCO International Inc.
01.2015 - 01.2017
High School Diploma - undefined
Loyola Catholic Secondary School
Associate Degree - Chemical Engineering Technology
Seneca College
Certificate - Machine Learning
Amazon Certificate
TRAININGS
Kaizen Training (WESCO international Inc. ) Jan 2018