Mark Battochio

Executed roofing and interior renovations to enhance property value and client satisfaction.

Supervised staff to ensure consistent high-quality customer interactions and service delivery.

• Managed daily operations to ensure efficient service delivery.
• Coordinated scheduling and inventory management for seamless workflow.
• Developed marketing strategies to enhance brand visibility and engagement.
• Maintained equipment and tools to extend lifespan and ensure reliability on job sites.
• Facilitated vendor relationships to streamline supply chain processes.
• Implemented safety protocols to ensure a secure working environment.
• Trained new employees on operational procedures and customer service standards.

• Performed routine inspections of equipment and machinery, ensuring optimal functionality and compliance with safety standards.
• Conducted preventative maintenance on vehicles and trailers, prolonging operational lifespan and reducing unexpected breakdowns.
• Repaired electrical systems and components, enhancing safety and reliability.
• Coordinated with team members to resolve maintenance issues efficiently.
• Utilized diagnostic tools to troubleshoot mechanical problems effectively.
• Documented maintenance activities in compliance with company standards and regulations.
• Operated hand and power tools to complete repairs.
• Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
• Responded promptly to emergency breakdowns at any time during shift hours.
• Cleared clogged drains and replaced valves, faucets, and fixtures.
• Repaired or replaced faulty wiring, switches, relays, and other electrical components.
• Installed new systems, replacement parts, and components to maintain proper operation.
• Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
• Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
• Assisted in the installation of new machinery and equipment.
• Read and interpreted equipment and work orders to properly perform required maintenance services.
• Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
• Troubleshot complex electrical and mechanical issues, minimizing downtime and maintaining production schedules.
• Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
• Routinely inspected plant equipment for signs of wear or malfunctioning parts.
• Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
• Adjusted machine settings according to manufacturing specifications.
• Repaired machines, equipment or structures using tools or equipment.
• Performed routine maintenance by inspecting drives, motors or belts.
• Sourced parts, supplies, and equipment from various vendors.
• Cleaned or lubricated shafts, bearings or other parts of machinery.
• Assembled, installed or repaired electrical or electronic components and pipe systems.
• Installed equipment to improve energy or operational efficiency of residential or commercial buildings.

• Assisted company during residential relocations, contributing to project continuity.
• Installed tiles on various surfaces following design specifications and layout plans.
• Cut and shaped tiles using manual and power tools for precise fitting.
• Prepared surfaces by cleaning, leveling, and applying adhesives for tile installation.
• Coordinated with contractors to meet project timelines and uphold quality standards.
• Maintained tools and equipment in safe, working condition for optimal performance.
• Ensured compliance with local building codes during all tile installation projects.
• Used power tools and machinery properly to avoid job site accidents.
• Cut tiles and marble to project specifications by using power wet saws and tile cutters.
• Cleaned all work areas after completing each job assignment.
• Measured, cut, and installed ceramic tile, marble, and stone using hand tools and power cutting tools.
• Repaired damaged tiles by replacing them with new ones or patching them up with matching pieces.
• Grouted walls, floors and countertops with appropriate materials.
• Used spacers between tiles and marble to align distance before grout application.
• Prepared sub-floor surfaces by removing existing material or filling in cracks.
• Identified materials and amount of labor required for project completion after reviewing blueprints.
• Collaborated with other tradespeople such as plumbers, electricians, masons, in order to complete projects efficiently.
• Adhered to safety regulations while working onsite.
• Applied waterproofing membranes to showers, tubs, sinks. to prevent water seepage into underlying structures.
• Mixed adhesive according to manufacturer's instructions for wall and floor tiles installation.
• Inspected newly installed tiles for any defects such as chips or cracks.
• Provided friendly and knowledgeable service to customers.
• Communicated effectively with clients regarding design plans prior to commencement of work.
• Loaded supplies onto truck for delivery to job sites.
• Cleaned and leveled surface areas and removed excess grout.
• Prepared tiling surfaces using waterproofing materials and lath.
• Applied cement and arranged tiles according to design plans.
• Formed tile beds using concrete, plaster and mastic materials.
• Created precise shapes in tile and stone to work around terrain, corners and obstacles.
• Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
• Drafted cost and labor quotes according to project specifications and material estimates.

• Installed cable systems in residential and commercial properties.
• Collaborated with clients to understand service needs and preferences.
• Maintained tools and equipment for optimal performance and safety.
• Trained junior technicians on installation procedures and safety protocols, enhancing team competency and service quality.
• Diagnosed and resolved cable connectivity issues efficiently.
• Documented installation processes and customer feedback, ensuring accurate records for service improvement and compliance.
• Ensured compliance with industry standards and company policies during installations.
• Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
• Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
• Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
• Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
• Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
• Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
• Inspected existing wiring infrastructure to identify any problems or defects in the system.
• Organized work areas after completion of each job ensuring a clean environment.
• Participated in team meetings to discuss project progress and upcoming tasks.
• Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
• Provided technical support to customers regarding their cable services during installations and maintenance visits.
• Repaired damaged cables caused by weather conditions or improper handling.
• Communicated service installation orders and escalations to improve CRM and QA effectiveness.
• Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
• Developed solutions for difficult wiring configurations at customer sites.
• Tested newly installed cables using specialized testing devices like tone generators or multimeters.
• Repaired equipment to support continual service.
• Configured IP addresses on routers or modems according to customer requirements.
• Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
• Promoted additional services and products, contributing to increased sales and customer satisfaction.
• Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
• Conducted site surveys to determine the best placement for new cables and equipment.
• Coordinated with vendors to order necessary parts or supplies needed for installation projects.
• Troubleshot and diagnosed systems using speed, ping and related tests.
• Scanned customers' cable systems electronically to pinpoint potential problems.
• Trained customers on equipment use, setup procedures and troubleshooting strategies.
• Selected correct tools or methodologies to perform specific cabling tasks.
• Used diagnostic tools to test and adjust equipment settings for optimal performance.
• Spliced and terminated coaxial and fiber optic cables according to industry standards.
• Participated in ongoing technical training to stay current with industry trends and technologies.
• Completed line work at heights using bucket trucks and underground using access points.
• Pulled lines to proper tension for safety and durability of installation work.

• Installed cable systems in residential and commercial properties.
• Conducted site surveys to determine installation requirements.
• Collaborated with clients to understand service needs and preferences.
• Maintained tools and equipment for optimal performance and safety.
• Documented installation processes and customer feedback accurately.
• Ensured compliance with industry standards and company policies during installations.
• Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
• Participated in team meetings to discuss project progress and upcoming tasks.
• Provided technical support to customers regarding their cable services during installations and maintenance visits.
• Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
• Maintained accurate records of all installed cables and equipment in customer locations.
• Conducted site surveys to determine the best placement for new cables and equipment.
• Set up service for customers by installing, connecting, testing or adjusting equipment.
• Used tools, equipment and vehicles to avoid injuries and mishaps.
• Trained customers on equipment use, setup procedures and troubleshooting strategies.
• Used diagnostic tools to test and adjust equipment settings for optimal performance.