Mark Anthony Reader
Renfrew
Summary
Ambitious and results-oriented General Manager with over 30 years of experience in the food and hotel industry starting at age 15. Being trained in BOH and FOH this has helped me understand and culture award winning teams and manage to the best possible way. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives. I am a manager that has a High level of analytical problem solving and practical solving skills. Excellent organizational skills with Effective time management skills, able to prioritize heavy workloads accordingly. Aspirations to improve myself through ongoing training and development. I Excel under high pressure and heavy workloads. I am Experienced in conflict management and I can create and Maintain relationships with colleagues and staff at high level positions.
Overview
30
30
years of professional experience
Work History
Business Owner
MCJL Delivery
Renfrew
07.2024 - Current
- Collected signatures or other proof of delivery from recipients.
- Maintained cleanliness of assigned vehicle both inside and out.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Resolved problems that arose during the course of a delivery such as incorrect addresses.
- Assisted in loading delivery trucks with prepared packages.
- Delivered packages to recipients safely and within scheduled time frames.
General Manager
Antrim Truck Stop
Arnprior
08.2019 - 07.2024
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Tracked monthly sales to generate reports for business development planning
- Directed successful turnaround by eliminating operating loss to increased sales and generating maximum gross profit in 6months and continuing to maintain that
- Managed food and beverage operations for Busy restaurant, bakery and kitchen
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
- Managed 5 department heads creating a unique work environment
Delivery Driver
Lanthier Bakery
07.2017 - 08.2019
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
Outlets Manager
F & B. Radisson Hotel
Edmonton
12.2016 - 07.2017
- Manage all day to day operations of all Food and beverage outlets
- Be current with all HR and hiring standards Organize special events and event planning with customers
- Improve guest satisfaction on a daily basis
- Making the schedules for business needs and prepare payroll Operate all inventory, deliveries and costs
- Work closely with peers to develop the business Adapting to business needs at short notice Take ownership of all units
- Managed food service sales, costs, and budget administration to keep operations in line with financial targets
- Improved presentation and sales approaches to increase revenue
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
General Manager
Starbucks, West Edmonton Mall
Edmonton
03.2016 - 11.2016
- Delegated work to staff, setting priorities and goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
Night Manager
Holiday inn
12.2013 - 08.2015
General Restaurant Manager
New Ultra
01.2007 - 01.2014
Duty Manager
Brookfield Hotel
01.2005 - 01.2007
Assistant Manager
Greene King
01.2000 - 01.2004
Chef
Cantley house hotel
01.1995 - 01.2000
General Manager
Old Court Hotel
Education
High School Diploma -
St Crispin's
United Kingdom05.1995
Skills
- Cross-functional team management
- Policy/program development
- Sales team development
- Performance improvements
- Supervision and training
- Succession planning
- Data review
- Safety protocol
- Training and coaching
- Recruiting and hiring
- Communication skills
- Customer experiences
- Employee scheduling
- Budgeting and cost control strategies
- Product costing
- Staff training and development
- Leadership and team building
- Customer relationship management
- Calm under pressure
- Staff supervision
- Profit and loss accountability
- Team building and motivation
- Sound judgment
- Customer retention
- Schedule management
Timeline
Business Owner
MCJL Delivery
07.2024 - Current
General Manager
Antrim Truck Stop
08.2019 - 07.2024
Delivery Driver
Lanthier Bakery
07.2017 - 08.2019
Outlets Manager
F & B. Radisson Hotel
12.2016 - 07.2017
General Manager
Starbucks, West Edmonton Mall
03.2016 - 11.2016
Night Manager
Holiday inn
12.2013 - 08.2015
General Restaurant Manager
New Ultra
01.2007 - 01.2014
Duty Manager
Brookfield Hotel
01.2005 - 01.2007
Assistant Manager
Greene King
01.2000 - 01.2004
Chef
Cantley house hotel
01.1995 - 01.2000
General Manager
Old Court Hotel
High School Diploma -
St Crispin's
Similar Profiles
Brandon GatesBrandon Gates
Business Contact Manager at Blitz Delivery Services & 4G DeliveryBusiness Contact Manager at Blitz Delivery Services & 4G Delivery
Israel SotoIsrael Soto
FedEx Ground Contractor/Business Contact at JWD Delivery/KIS DeliveryFedEx Ground Contractor/Business Contact at JWD Delivery/KIS Delivery
Lacana PatilloLacana Patillo
Delivery Driver at Spark Delivery/Walmart DeliveryDelivery Driver at Spark Delivery/Walmart Delivery
Christina PickettChristina Pickett
IT Business Analyst/Project Manager, PMO at Next Technology PartnersIT Business Analyst/Project Manager, PMO at Next Technology Partners
Luke TomeiLuke Tomei
Laborer at Fossil Rock ServicesLaborer at Fossil Rock Services