MARK ANDERSON
Pacific Grove
Summary
Experienced strategic IT leader with over 25 years of expertise in driving enterprise technology operations, infrastructure security, and digital transformation initiatives. Demonstrated success in assembling and leading high-performing teams, overseeing complex technology portfolios, and ensuring reliable system performance on a large scale.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Manager, Global Program Management
META, INC.
10.2019 - 03.2024
- Company Overview: Technology company focused on social media platforms, digital advertising, and virtual reality.
- Led enterprise-wide program management organization responsible for network infrastructure implementation strategy, efficiency and scalability initiatives, and operational excellence across global data centers, Point-of- Presence (PoPs), and sub-sea networks
- Portfolio management: responsible for goal setting, prioritization, planning, and execution of multi year roadmaps
- Relationship management: collaboratively worked across engineering and business organizations to align goals, refine roadmaps, prevent duplicate projects and solutions
- Hired, coached, and mentored a diverse team of 35 program managers and 5 managers, maintaining 90%+ employee satisfaction through periods of organizational change
Senior Manager, Global Data Center Facility Operations
META, INC.
01.2016 - 09.2019
- Directed multi-disciplinary engineering teams supporting critical enterprise-wide electrical, mechanical, and control systems infrastructure, total team size of 26 engineers
- Responsible for bi-annual goal setting, project prioritization, planning, reporting, and implementation of global improvements
- Led implementation of enterprise-wide monitoring system supporting 100k+ servers and IoT devices
- Developed comprehensive data protection and security standards for critical infrastructure
- Managed relationships with 25+ technology vendors and service providers
- Reduced system maintenance costs by 30% through strategic platform consolidation
- Established new engineering support model to address data center operations scaling by 3x
Manager, Global Data Center Facility Operations
META, INC.
04.2014 - 01.2016
- Owned global strategy for industrial controls and infrastructure management systems
- Responsible for goal setting, project prioritization, planning and execution in a highly matrixed organization
- Designed and implemented an enterprise-wide alarm management strategy
- Led transition from legacy DCIM platform to custom solution, improving data accuracy and availability
- Established configuration management database (CMDB) for 10,000+ infrastructure components
- Established global industrial controls support strategy and implementation that increased project transparency and outcomes
Senior Technical Program Manager
Milestone Technologies
10.2013 - 03.2014
- Contract position with Facebook/Meta Data Center Infrastructure organization
- Program manager for Data Center Infrastructure Management (DCIM) implementation across all current and under construction facilities
- Implemented first phase of the program ahead of schedule after program had failed to deliver business value after two years of stop starts
Director, Technical Project Management
CAPITAL ONE / HSBC
03.2009 - 10.2013
- Directed cross-functional teams in credit card portfolio conversions and data center consolidations
- Managed portfolio of 20+ concurrent projects with a combined budget of $100M
- Program manager for HSBC Global Banking System re-write and first implementation of the new system
- Led successful migration of legacy accounts receivable systems to modern enterprise architecture for North America credit card division
- Management consulting engagement lead for North America business units providing solutions to novel problems; Quality Assurance Reorganization, Banking Teller Time Study, CIO Oversight and Controls
Director of IT
Material In Motion
07.2008 - 02.2009
- Company Overview: medium sized logistics and integration company supporting Google/Alphabet globally
- Led development and implementation of customer-facing .NET applications
- Managed enterprise network infrastructure and desktop support operations
- Acted as project manager for mission critical initiatives
- Supported 32 Google teams and improved Quarterly Business Review overall client satisfaction from 2.5 out of 5, to 4 out of 5 - highest result company ever received
Senior Manager, Information Technology
Household International / HSBC
06.1997 - 06.2008
- Company Overview: Global banking and financial services provider operating in 84 countries, purchased Household Int. in 2003
- Progressive responsibilities leading different technology teams for the North America Credit Card business; Sr. Manager - Quality Assurance, Sr. Manager - Portfolio Management, Manager - Credit Card Portfolio Conversions, Manager - AR System Development and Support
Vice President of Information Technology
PNC Bank
03.1996 - 08.1997
- Company Overview: Regional banking and financial services provider.
- Responsible for credit card portfolio conversions, including pre-purchase due diligence, contract negotiations, planning, and implementation
- Exceeded PNC Banks portfolio conversion plans resulting in highest year-over-year revenue growth for PNC Credit Card division
Senior Business Systems Analyst
Household International
12.1990 - 02.1996
- Company Overview: Banking and financial services provider.
- Analyze, configure, and test credit card platform capabilities to meet new product requirements
- Write and represent business requirements throughout the development lifecycle
- Perform data mapping for credit card platform migrations
Education
Engineering Focus
Hartnell College
Agile Development for Executives - undefined
Carnegie Mellon
Advanced Consulting - undefined
Carnegie Mellon
Skills
- Enterprise Technology Strategy & Governance
- Information Security & Data Protection
- Cross-functional Team Leadership
- Budget Management
- Stakeholder Engagement & Communication
- Technology Infrastructure & Operations
- Program & Project Portfolio Management
- Vendor Management & Strategic Sourcing
Awards
- 2006 HSBC Technology & Services (North America) Commercialization Award Nominee
- 2001 Household Technology & Services Management Rookie of the Year Nominee
Certification
- PMP - Project Management Professional (2005)
Timeline
Senior Manager, Global Program Management
META, INC.
10.2019 - 03.2024
Senior Manager, Global Data Center Facility Operations
META, INC.
01.2016 - 09.2019
Manager, Global Data Center Facility Operations
META, INC.
04.2014 - 01.2016
Senior Technical Program Manager
Milestone Technologies
10.2013 - 03.2014
Director, Technical Project Management
CAPITAL ONE / HSBC
03.2009 - 10.2013
Director of IT
Material In Motion
07.2008 - 02.2009
Senior Manager, Information Technology
Household International / HSBC
06.1997 - 06.2008
Vice President of Information Technology
PNC Bank
03.1996 - 08.1997
Senior Business Systems Analyst
Household International
12.1990 - 02.1996
Agile Development for Executives - undefined
Carnegie Mellon
Advanced Consulting - undefined
Carnegie Mellon
Engineering Focus
Hartnell College
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