Mark Anderson
Lake Forest
Summary
Proven leader with a track record of enhancing efficiency and customer satisfaction at Target through exceptional organizational skills and critical thinking. Expert in machine operation and fostering team collaboration, I excel in streamlining processes and resolving issues, significantly improving operational flow and staff accountability.
Results-focused professional prepared for this role with keen ability to manage inventory and maintain accurate records. Known for teamwork and adaptability, ensuring reliable support in dynamic environments. Brings strong organizational and communication skills to table.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Inside Counter Sales
Refrigeration Supplies Distributor
07.2016 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
Shipping and Receiving Manager
Q-PLUS
05.2013 - 09.2015
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
Department Manager
Target
09.1995 - 01.2011
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
No Degree - Accounting And Finance
Rasmussen College
Lake Elmo, MNSkills
- Machine operation
- Team collaboration
- Organizational skills
- Critical thinking
- Active listening
- Reliability
- Excellent communication
- Multitasking Abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Documented and resolved lace of shipping standards at Q-PLUS which led to creating policies and SOP for the department.
- Resolved product issues through consumer testing.
Certification
- Forklift Certification
Timeline
Inside Counter Sales
Refrigeration Supplies Distributor
07.2016 - Current
Shipping and Receiving Manager
Q-PLUS
05.2013 - 09.2015
Department Manager
Target
09.1995 - 01.2011
- Forklift Certification
No Degree - Accounting And Finance
Rasmussen College
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