Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mark Anaya

Mark Anaya

Sacramento

Summary

Dynamic Store Leader with proven success at Speedway, excelling in team management and customer service. Enhanced operational efficiency through strategic inventory management and staff training, resulting in improved customer satisfaction. Skilled in loss prevention and fostering a positive work environment, driving team performance and loyalty.

Overview

20
20
years of professional experience

Work History

Store Leader

Speedway
02.2021 - Current
  • Led daily operations to ensure store efficiency and customer satisfaction.
  • Trained and mentored team members on operational procedures and customer service standards.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Developed staff schedules to maintain adequate coverage during peak hours and special promotions.
  • Conducted regular inspections to ensure compliance with safety regulations and company policies.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Collaborated with district management to align store performance with corporate objectives.
  • Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.

Assistant Manager

Circle K Corp
10.2008 - 01.2021
  • Led team in executing daily operational tasks, ensuring adherence to company policies and procedures.
  • Streamlined inventory management processes, reducing discrepancies and improving tracking accuracy.
  • Developed employee training programs to enhance skill sets and promote professional growth within the team.
  • Collaborated with management to implement strategic initiatives aimed at improving customer satisfaction rates.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Security Agent

Sheraton Grand Hotel
01.2005 - 08.2008
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted thorough inspections of facilities and equipment for compliance with safety regulations.
  • Responded swiftly to incidents, coordinating with law enforcement and emergency services as needed.
  • Trained new staff on security protocols and emergency response procedures to maintain high standards.
  • Led investigations into security breaches, documenting findings and proposing corrective actions.
  • Managed access control systems, ensuring only authorized personnel entered restricted areas within the facility.
  • Participated in regular emergency drills to maintain preparedness for potential crisis situations.
  • Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
  • Enhanced facility security by conducting regular patrols and monitoring CCTV systems.

Education

Woodland High School
Woodland, CA

Skills

  • Store safety
  • Store operations
  • Team management
  • Promotions planning
  • Customer service
  • Team building and leadership
  • Customer experience management
  • Store opening and closing
  • Loss prevention procedures
  • Payroll management
  • Recruiting and hiring
  • Inventory management

Timeline

Store Leader

Speedway
02.2021 - Current

Assistant Manager

Circle K Corp
10.2008 - 01.2021

Security Agent

Sheraton Grand Hotel
01.2005 - 08.2008

Woodland High School

Similar Profiles

CREATE PROFILE
Mark Anaya