Mark Allen
Vacaville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
28
28
years of professional experience
1998
1998
years of post-secondary education
Work History
Correctional Officer
California Department of Corrections and Rehabilitation
Vacaville
01.2008 - 06.2025
- Monitored inmate behavior and ensured compliance with facility rules.
- Conducted regular inspections of cells and common areas for safety hazards.
- Responded to incidents and emergencies following established protocols.
- Maintained accurate records of inmate activities and behavioral reports.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
Pest Control Service Technician
Clark pest control
Vacaville
05.2005 - 12.2008
- Conducted thorough inspections of residential and commercial properties for pest infestations.
- Applied appropriate pesticides and treatments following safety protocols and regulations.
- Provided recommendations to clients on pest prevention and control measures.
- Collaborated with team members to improve service delivery and operational efficiency.
- Educated clients on pest behaviors and effective prevention strategies during consultations.
- Responded promptly to customer inquiries and resolved service-related issues effectively.
- Assisted in training new technicians on company procedures and pest control techniques.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Maintained up-to-date knowledge of industry regulations and safety protocols related to handling pesticides.
Sales Contractor
Meeks Lumber And Hardware
Vacaville
05.2003 - 05.2005
- Assisted in managing inventory levels for optimal stock availability.
- Processed sales transactions efficiently using point-of-sale systems.
- Engaged customers by providing expert product knowledge and recommendations.
- Maintained store displays, ensuring products were organized and visually appealing.
- Conducted product demonstrations to enhance customer understanding and interest.
- Collaborated with team members to ensure a positive shopping experience.
- Managed inventory levels of products available for sale at any given time.
Sales Associate
Home Depot
Vacaville
04.2001 - 05.2003
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Airmen/Aircraft Fueler
United States Navy, USN
Bremerton
11.1997 - 11.2000
- Refueled aircraft following safety protocols and procedures
- Inspected fueling equipment for maintenance needs regularly
- Coordinated with flight crews for fueling schedules
- Maintained accurate records of fuel usage and inventory
- Drove and operated fuel trucks, hydrant carts and stationary carts to fuel aircraft.
- Collected and disposed of hazardous waste substances in accordance with local, state and federal guidelines.
- Prepared fuel samples to check overall fuel quality.
- Cleaned machines and machine parts with solvents, cloths, air guns, hoses and vacuums.
- Monitored arrival, parking, refueling, loading and departure of aircrafts.
- Adhered to safety regulations when handling hazardous materials.
Education
Flowing Wells
Tucson, AZSkills
- Record keeping
- Regulatory compliance
- De-escalation techniques
- Team training
- Collaboration skills
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Product knowledge
- Records management
- Emergency management
- First aid training
- First aid and CPR certified
Timeline
Correctional Officer
California Department of Corrections and Rehabilitation
01.2008 - 06.2025
Pest Control Service Technician
Clark pest control
05.2005 - 12.2008
Sales Contractor
Meeks Lumber And Hardware
05.2003 - 05.2005
Sales Associate
Home Depot
04.2001 - 05.2003
Airmen/Aircraft Fueler
United States Navy, USN
11.1997 - 11.2000
Flowing Wells