Over 20 years customer service and teaching experience
Mark Alexander
Performance Consultant
Vancouver,BC
Summary
I am a hard working, vibrant and athletic person with a high level of customer service experience. I am a self- development specialist who always seeks the best solution to any problems that arises personally or professional. I have a strong work ethic while prioritizing human relationships.
Overview
1
1
Work History
Tennis Coach
05.2021 - Current
- Explained and demonstrated basic tennis techniques to students from beginner to intermediate
- Created a fun, positive and safe environment to diminish stress and increase enthusiasm
- Implemented exercise programs and training strategies to bolster individual performance
- Promoted stretching, mobility work and proper form to help students safely build strength
- Developed dedicated client base of close to 100 students
Studio Manager
Baza Dance Studios
09.2021 - 11.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs of prospective students
- Established and maintained strong relationships with ongoing students
- Helped manage team of 17 instructors and 6 volunteers alongside studio owners
- Responded to all email inquires, answered phones, managed tasks with various software (Asana, Slack) developed high level of proficiency with planning software Mindbody and supported transition to Wellness Living
- Helped establish and implement new student recruitment process
- Tracked monthly sales reports to optimize earnings
Server
Fairmont Pacific Rim
03.2019 - 06.2020
- Provided 5 star 5 diamond service in Canada's most iconic hotel experiences
- Worked closely with teams large and small across several departments
- Maintained flexible work schedule to meet event needs
- Fostered memorable event atmosphere through friendly guest interactions
- Volunteered as department lead for Health and Safety committee
- Helped establish pre shift "strength and stretch" protocol
Education
Bachelor of Arts Philosophy -
University of Toronto
Vipassana Meditation Centre Various Locations
Skills
- Individual Instruction
- Verbal and Written Communication
- Equipment Usage
- Exercise Programs
- Critical Thinking
- Calendar and Scheduling Software
- Stress Tolerance
- Special Event Planning
- Safety Awareness
- Behavior Standards
- Facility Maintenance
- Motivational Leadership
Timeline
Studio Manager
Baza Dance Studios
09.2021 - 11.2022
Tennis Coach
05.2021 - Current
Server
Fairmont Pacific Rim
03.2019 - 06.2020
Bachelor of Arts Philosophy -
University of Toronto
Vipassana Meditation Centre Various Locations
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Alex EriksenAlex Eriksen
Private Swim Instructor at NAPrivate Swim Instructor at NA
Paulia LokPaulia Lok
Senior Manager, Logistics at Oak + FortSenior Manager, Logistics at Oak + Fort