Marjorie Diane Shields-Ashby
Newhall
Summary
Versatile driven professional with over 38 years experience in Medical field. Experienced Software Tester, Travel Agent and Licensed Real Estate Agent. Relevant leadership experience. Strengths include: Proven ability to implement efficient work processes for optimal function and improved outcomes. Strong advocate for team collaboration and continuous learning within various industries.
Overview
34
34
years of professional experience
2
2
years of post-secondary education
Work History
Real Estate Agent
Genisys
Santa Clarita
10.2024 - Current
- Guide clients through property purchasing and selling processes.
- Conducted market analysis to develop effective pricing strategies for properties.
- Advised clients on market conditions and legal requirements to facilitate informed property transactions.
- Coordinated property showings and open houses to optimize client engagement and satisfaction.
- Coordinate appointments to show homes to prospective buyers.
- Maintain comprehensive knowledge of local real estate trends and regulations.
- Respond promptly to client inquiries via phone or email.
Medical Assistant
Breaking Free Weight Loss Center
Newhall
01.2003 - Current
- Assisted healthcare providers during patient examinations and procedures to ensure efficient care delivery.
- Conduct routine vital sign checks and documented findings accurately.
- Prepares and administers medications under supervision of physicians.
- Educate patients about medications, procedures and physician's instructions.
- Manage patient records using electronic medical record systems.
- Conducted routine vital sign checks and accurately documented findings to support patient assessments.
- Educated patients on medications, procedures, and physician's instructions to enhance understanding and compliance.
Travel Agent
Travel Planner's International
Maitland
02.2009 - 12.2024
- Researched and booked flights, accommodations, and rental cars efficiently.
- Provided expert advice on travel destinations and local attractions.
- Managed client communications to enhance satisfaction during journey planning.
- Assisted clients with visa applications and travel documentation requirements.
- Maintained up-to-date knowledge of travel trends and industry regulations.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Developed customized travel itineraries for diverse client needs.
- Created travel itineraries and made adjustments to meet client specifications.
- Organized flights, insurance, and accommodations based on traveler preferences.
- Developed relationships with suppliers including airlines, hotels, and tour operators to secure discounted rates for clients.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Processed payments from clients via cash or credit cards.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Assisted customers in selecting the best possible package with the least expense.
Business Analyst/Application Software Tester
Robert Half Technology
Los Angeles
12.1999 - 11.2003
- Analyzed business requirements to improve operational efficiency and project outcomes.
- Collaborated with stakeholders to gather and document user needs and expectations.
- Developed detailed reports to present findings and recommendations, supporting informed decision-making for management.
- Utilized data analysis tools to extract insights from complex datasets effectively.
- Contributed to implementation of software solutions, streamlining business processes and enhancing operational capabilities.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Developed reports using SQL queries to track progress against key performance indicators.
- Conducted functional, regression, and performance testing on various applications.
Respiratory Therapist Manager/ Radiology Manager
Vencor Hospital
Los Angeles
12.1991 - 10.2001
- Managed respiratory therapy department operations and staff scheduling.
- Developed training programs for new respiratory therapists and support staff.
- Ensured compliance with hospital policies and industry regulations in patient care.
- Collaborated with physicians to establish treatment plans for patients with respiratory issues.
- Oversaw equipment maintenance and inventory management for respiratory devices.
- Conducted performance evaluations and provided feedback to team members regularly.
- Facilitated interdisciplinary meetings to coordinate patient care efforts, improving collaboration among healthcare teams.
- Implemented quality control measures to improve respiratory therapy services offered.
- Provided training and mentorship to new respiratory therapists on proper use of equipment and techniques.
- Performed quality assurance/risk management assessments on all medical procedures related to respiratory therapy treatments and services.
- Outlined departmental goals, objectives, milestones, and budgeting information in comprehensive reports for strategic planning.
- Collaborated with physicians to develop individualized care plans for patients with pulmonary disorders.
- Negotiated competitive pricing with vendors for medical supplies and equipment, optimizing departmental budget.
- Developed and implemented policies, procedures, and protocols to ensure compliance with safety standards.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Oversaw daily operations of radiology department at Vencor Hospital.
- Implemented quality control measures for imaging procedures and protocols.
- Enhanced patient care by streamlining workflow processes in radiology services.
- Collaborated with physicians to optimize imaging requests and interpretations.
- Evaluated and maintained radiology equipment to ensure optimal performance.
- Developed departmental policies to comply with regulatory standards and guidelines.
- Negotiated contracts with vendors providing materials or services used by the radiology department.
- Recruited, trained, supervised, evaluated, and disciplined personnel within the radiology department.
- Managed daily operations of the radiology department, including scheduling staff, ordering supplies, and ensuring patient safety.
- Oversaw recruitment and hiring of radiology personnel.
- Interpreted physician orders accurately when scheduling exams or treatments requiring specialized techniques.
Education
California 45Hr Requirement Course Completion 6/24/2021 - Real Estate
Kaplan Real Estate
05.2021 - 06.2021
Associate of Applied Science - Respiratory Therapy
University of Chicago-School of Respiratory Therapy
Chicago, IL 01.1975 - 12.1976
South Shore High School
Chicago, ILSkills
- Requirements gathering
- User acceptance testing
- Functional testing
- Writing test scripts
- Bug reporting
- Data Entry
- Policy and procedures development
- Positive attitude
Timeline
Real Estate Agent
Genisys
10.2024 - Current
California 45Hr Requirement Course Completion 6/24/2021 - Real Estate
Kaplan Real Estate
05.2021 - 06.2021
Travel Agent
Travel Planner's International
02.2009 - 12.2024
Medical Assistant
Breaking Free Weight Loss Center
01.2003 - Current
Business Analyst/Application Software Tester
Robert Half Technology
12.1999 - 11.2003
Respiratory Therapist Manager/ Radiology Manager
Vencor Hospital
12.1991 - 10.2001
Associate of Applied Science - Respiratory Therapy
University of Chicago-School of Respiratory Therapy
01.1975 - 12.1976
South Shore High School