Marjorie Snodgrass
La Habra,CA
Summary
Highly skilled and detail-oriented healthcare administrative professional with extensive experience in medical billing, claims processing, and patient registration. Adept at verifying insurance eligibility, processing payments, and ensuring strict compliance with medical coding and billing regulations. Proven track record in managing high-volume inquiries, maintaining precise patient records, and resolving complex billing discrepancies with accuracy and professionalism. Recognized for streamlining reimbursement processes, enhancing claims evaluation, and optimizing healthcare administration. Seeking a Medical Bill Reviewer role to apply expertise in claims assessment, payment reconciliation, and regulatory compliance to improve operational efficiency and financial accuracy.
Overview
18
18
years of professional experience
Work History
Support Representative
Mitchell International, Inc.
09.2017 - Current
- Manage high-volume inbound and outbound calls, efficiently redirecting inquiries
- Process insurance payments, adjustments, and claims submissions with accuracy and compliance
- Maintain medical records while ensuring adherence to HIPAA regulations
- Verify insurance benefits and eligibility, coordinating with payers for claims processing
- Resolve billing discrepancies and assist patients with insurance-related concerns
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Created, prepared, and delivered reports to various departments.
Medical Administrative Assistant
Mitchell International
03.2016 - 07.2017
- Handled and redirected up to 45 calls per hour, providing accurate information to patients
- Processed and submitted medical claims, ensuring timely filing and compliance
- Maintained electronic medical records, including reports, test results, and home care forms
- Verified insurance eligibility and obtained prior authorizations for medications and procedures
- Scheduled patient appointments, managed patient registration, and handled office documentation
Registration Representative
MemorialCare Saddleback Medical Center
06.2007 - 08.2015
- Documented patient information, medical histories, and insurance details with precision
- Trained new staff in quality control procedures for patient registration and insurance verification
- Assisted in processing insurance claims, patient invoices, and ensuring billing compliance
- Managed front-office duties, including handling multi-line phones and patient inquiries
- Provided administrative support to healthcare teams, ensuring smooth workflow and efficient patient service
Education
[Your Degree or Certification, if applicable] -
[Institution Name]
Skills
- Medical Billing Expertise
- Insurance Eligibility Verification
- Payment Processing Expertise
- EHR Data Management
- Regulatory Compliance Management
- Customer Service Expertise
- CPT and ICD-10 Coding Knowledge
- HIPAA Compliance Expertise
- Patient Registration Optimization
- Attention to Detail
Websites
Affiliations
- American Academy of Professional Coders (AAPC)
- Medical Group Management Association (MGMA)
Technical Proficiency
[List any relevant software experience], [List any used, such as Epic, Cerner, etc.], Word, Excel, Outlook, Insurance Portals & Online Claims Submission
Timeline
Support Representative
Mitchell International, Inc.
09.2017 - Current
Medical Administrative Assistant
Mitchell International
03.2016 - 07.2017
Registration Representative
MemorialCare Saddleback Medical Center
06.2007 - 08.2015
[Your Degree or Certification, if applicable] -
[Institution Name]
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